CRM 2011 – What’s Up Wit’ Dat? – Part I | ZDNet < Kudos where kudos should go for getting #SCRM to its tipping point

The mantra as of now I would say is “got to do CRM; got to try social media; SCRM is interesting, but I’ll wait ‘til next year….Okay, let’s talk about engaging our customers now.

Nice to be reading this blog entry today having spent an hour listening to Paul talk SCRM during a Jive Webinar.

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