Facebook | Kevin Wesley #TDGv

Kevin Wesley Harish Kotadia – “predictive analytics has made it possible not only to analyse past customer behavior, but predict future behavior too based on statistical models. When combined with real-time Social Network data feed, it is THE killer app for next gen CRM system.”

It is quotes like this that remind me that version 3.0 is always the best release. CRM-sCRM->version 3 will be based on contextualization just like Web 2.0 and Enterprise 2.0.

@RLavigne42

Posted via web from The @RLavigne42 Rear View Mirror

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