O’Brien: Facebook needs to break its cycle of backlash – San Jose Mercury News

You’d think if a company got whacked by a bat in the face as many times as Facebook has, certain lessons would begin to sink in. Lessons like, don’t surprise your users, especially when it comes to their data. And: Expect some blowback and have some plan for responding beyond again circling the wagons. Hopefully, this time they will.

“The simplicity theme is dominating our internal discussions. Having lots of knobs and dials gives people more control. But it doesn’t make it simple.”

Posted via web from The @RLavigne42 Rear View Mirror

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