Sense Making, Decision Making, and Knowledge Management

On November 24, 2009, Knowledge Workers Toronto held their monthly meetup at the Groundhog Pub.  I had originally planned on attending this meetup, but my plans changed at the last minute.  Thankfully, meetup organizer Connie Crosby tweeted throughout Michael Cheveldave’s presentation.  Michael is the Director, Business Development for Cognitive Edge Pte. Ltd.  He outlined how the human side of knowledge management makes sense of the world.

Enclosed are the relevant tweets from @conniecrosby as well as post presentation clarifications by @mcheveldave.

The following is a great analogy of what was being discussed, using a children’s birthday party as a framework.

My Thoughts Enclosed…Rb

  1. http://knowledgeworkers.org/@mcheveldave of Cognitive Edge is speaking #km (via @conniecrosby) < Sadly missing this event
    18:50 PM Nov 24th from Tweetie
  2. 10 months after @mrjcleaver @mpuzzlepiece & @conniecrosby) started it, Knowledge Workers Toronto is up to 319 members. Wow < Well Done 2all
    18:51 PM Nov 24th from Tweetie
  3. #km in times of uncertainty, when ideas from the past no longer work, best practices not helpful (@mcheveldave) (via @conniecrosby)
    19:30 PM Nov 24th from Tweetie
  4. #km @mcheveldave: instead, look to what is happening now + theory to help understand what is happening now (via @conniecrosby)
    19:31 PM Nov 24th from Tweetie
  5. oh that didn’t quite tweet right #km (via @conniecrosby)
    19:31 PM Nov 24th from Tweetie
  6. #km @mcheveldave: or rather, to anticipate where things are going during shifting, chaotic times (via @conniecrosby)
    19:31 PM Nov 24th from Tweetie
  7. #km @mcheveldave:traditionally we think of Ordered & Chaotic systems, but there is a 3rd: Complex systems (via @conniecrosby)
    19:31 PM Nov 24th from Tweetie
  8. #km @mcheveldave: in complex system, agents modify the system with reaction to each other so that they co-evolve (via @conniecrosby)
    19:32 PM Nov 24th from Tweetie
  9. #km @mcheveldave: worth looking for @dsnowden‘s video where he talks about this in terms of a children’s birthday party (via @conniecrosby)
    19:32 PM Nov 24th from Tweetie
  10. #km @mcheveldave: if we see kids playing destructively, we try to disrupt what they are doing (via @conniecrosby)
    19:36 PM Nov 24th from Tweetie
  11. #km @mcheveldave:if kids are playing in a beneficial way, we try to amplify their experience (Taylorism) (via @conniecrosby)
    19:37 PM Nov 24th from Tweetie
  12. #km @mcheveldave:children will fight back when constrained; (via @conniecrosby)
    19:37 PM Nov 24th from Tweetie
  13. #km @mcheveldave: adults instead give you the feedback they think you want to hear-learned behav’r (via @conniecrosby)
    19:37 PM Nov 24th from Tweetie
  14. #km @mcheveldave:people have various identities & have rituals for moving in & out of identities… (via @conniecrosby)
    19:43 PM Nov 24th from Tweetie
  15. #km @mcheveldave:..we try to anticipate a future state that is unknowable. In hindsight it looks ordered (via @conniecrosby)
    19:50 PM Nov 24th from Tweetie
  16. #km @mcheveldave:apprentices busy looking for all the patterns; masters know what to ignore, what best patterns are (via @conniecrosby)
    19:52 PM Nov 24th from Tweetie
  17. #km @mcheveldave: they use the Cynefin framework to explain the three systems (ordered, complex & chaotic) (via @conniecrosby)
    19:54 PM Nov 24th from Tweetie
  18. @mcheveldave: ordered can be split into simple & complicated-best practice is under “simple”; good practice under “complicated”@conniecrosby
    19:57 PM Nov 24th from Tweetie
  19. #km @mcheveldave: complicated = domain of experts; simple = domain of bureaucrats (in this model) (via @conniecrosby)
    19:57 PM Nov 24th from Tweetie
  20. #km @mcheveldave: Cynefin frameworkn is open source [you might want to Google to find it] (via @conniecrosby)
    19:58 PM Nov 24th from Tweetie
  21. #km @mcheveldave:with identities, things are fluid. You may be a bureaucrat or expert depending upon context (via @conniecrosby)
    19:58 PM Nov 24th from Tweetie
  22. @mcheveldave:on unordered side of the model, Complex is emergent. Chaotic introduces the novel, is best opportunity for change @conniecrosby
    20:02 PM Nov 24th from Tweetie
  23. #km @mcheveldave:chaos is best time to launch your innovation team (in addition to your crisis team) (via @conniecrosby)
    20:02 PM Nov 24th from Tweetie
  24. #km @mcheveldave:in chaos, boards typically start sacrificing people at the top. Creates perpetual disturbance. (via @conniecrosby)
    20:02 PM Nov 24th from Tweetie
  25. #km @mcheveldave:tgen bring in charismatic leader to gain control (domain of simple) – vascillate between chaos & simple (via @conniecrosby)
    20:09 PM Nov 24th from Tweetie
  26. @mcheveldave:typically,however, chaos is a temporary state & things settle out quickly.Can take advantage of chaos to innovate @conniecrosby
    20:10 PM Nov 24th from Tweetie
  27. #km @mcheveldave: the Cynefin framework becomes a model when built out in the context of an organization (via @conniecrosby)
    20:10 PM Nov 24th from Tweetie
  28. @mcheveldave: domain in the centre is the domain of Disorder – you do not know what state you are in, cannot act, paralyzed. @conniecrosby
    20:10 PM Nov 24th from Tweetie
  29. #km @mcheveldave: once you go through chaos, move through complex & complicated states through to simple to exploit new ideas @conniecrosby
    20:12 PM Nov 24th from Tweetie
  30. #km @mcheveldave: for innovation you have to unlock experts’ view on things (via @conniecrosby)
    20:12 PM Nov 24th from Tweetie
  31. #km @mcheveldave: culture in an organization is inherently complex. Cannot just inject new culture. (via @conniecrosby)
    20:18 PM Nov 24th from Tweetie
  32. #km @mcheveldave: work with how people have evolved, don’t impose systems (via @conniecrosby)
    20:18 PM Nov 24th from Tweetie
  33. #km @mcheveldave: knowledge can only be volunteered, it can never be conscripted (via @conniecrosby)
    20:18 PM Nov 24th from Tweetie
  34. #km @mcheveldave: Cognitive Edge use extensive narrative (storytelling), including self-interpretation, in their work. (via @conniecrosby)
    20:23 PM Nov 24th from Tweetie
  35. @rlavigne42 thank you for all the retweets tonight! (via @conniecrosby) < And thank you for live tweeting. Was intending to attend. #KW
    20:24 PM Nov 24th from Tweetie
  36. #km @mcheveldave: mgmt teams can refer to narrative database to get an idea of what might happen if they take a certain action @conniecrosby
    20:36 PM Nov 24th from Tweetie
  37. RT @conniecrosby #km @mcheveldave: worth looking for @dsnowden‘s video about children’s birthday party http://tr.im/FIQ9 (via @mcheveldave)
    22:38 PM Nov 24th from Tweetie
  38. RT @conniecrosby if kids are playing in a beneficial way, we try to amplify (NOT Taylorism) (we amplify a +ve pattern) (via @mcheveldave)
    22:39 PM Nov 24th from Tweetie
  39. RT @conniecrosby #km @mcheveldave:Nov 2007 article in Harvard Bus Review by @dsnowden‘ & @maryboone (via @mcheveldave)
    22:41 PM Nov 24th from Tweetie
  40. RT @conniecrosby #km @mcheveldave [edited]: Cognitive Edge use large volume narrative self-signified at the source -> qual / quant
    22:49 PM Nov 24th from Tweetie
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