Tag Archives: @KevinDJones

The State of Now Edition – The @RLavigne42 Tweet Round-Up Circa 11:12 AM Jun 12nd – 13:26 PM Jun 20th

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What does Exploring the State of Now mean to Jeff Pulver?

The @RLavigne42 Tweet Round-Up

  1. My week on twitter: 14 retweets received, 8 new followers, 78 mentions. Via: http://t.co/CfMTxf5E
    11:12 AM Jun 12nd from TwentyFeet
  2. Help The Brant Advocate Support Domestic Violence Prevention Services http://t.co/4kzJLxgG #Brantford #Brantastic cc: @BrantAdvocate
    11:31 AM Jun 12nd from web
  3. RT @BrantAdvocate: We’ve been a bit dormant on social media lately as we have big changes on the way. Strategic planning, new team members – all very exciting.
    11:31 AM Jun 12nd from Twitter for iPhone
  4. Paris. Quaint. Quiet. Peaceful. Beautiful. Home. (Sarah Renwick, @RenwickS) http://t.co/b9p0D0Sy via @brantadvocate #Brantastic #ParisOnt
    11:59 AM Jun 12nd from Tweet Button
  5. RT @BrantAdvocate: A Sign of Things to Come @BrantAdvocate #Brantastic #Brantford http://t.co/Umz0Lsl5
    12:52 PM Jun 12nd from Facebook
  6. Who Gave @RLavigne42 the keys to the @BrantAdvocate server room ;-) Proud to be the new Digital Content Strategist for The Brant Advocate.
    12:54 PM Jun 12nd from web
  7. @ScottWNesbitt Thanks.
    13:26 PM Jun 12nd from web
  8. The @RLavigne42 Tweet Round-Up is out! http://t.co/iS2GMc9Y ▸ Top stories today via @mikepweiss
    13:29 PM Jun 12nd from Paper.li
  9. Paris Storm http://t.co/vAo281wx
    13:51 PM Jun 12nd from instagram
  10. @FeeFiFoFunFaery Paris, Ontario
    14:27 PM Jun 12nd from Twitter for Android
  11. @AllBlacksHooker you might find this helpful http://t.co/LBGz2XqO < Podcast and a Video on Twitter
    18:56 PM Jun 12nd from web
  12. @AllBlacksHooker you’re quite welcome. While you typically get to see me as the MC, this will give you a sense of http://t.co/fyqqLiYm
    22:23 PM Jun 12nd from web
  13. What do Instagram and Path have in common that makes them so valuable? Listen to the podcast to find out. http://t.co/Trx78vnq #Brantford
    22:36 PM Jun 12nd from Tweet Button
  14. Help The Brant Advocate Support Domestic Violence Prevention Services http://t.co/4kzJLxgG aka Do you want to see me walking in red heels?
    22:48 PM Jun 12nd from Tweet Button
  15. The @RLavigne42 Tweet Round-Up is out! http://t.co/iS2GMc9Y ▸ Top stories today via @scottEweinberg
    13:28 PM Jun 13rd from Paper.li
  16. RT @Lifeat42: “From humble beginnings, first you must be humbled.” ~Robert Lavigne (Your Social Business Mentor) @RLavigne42.com
    16:51 PM Jun 13rd from Facebook
  17. Hamilton Tiger Cats http://t.co/A5BUnSjo
    19:37 PM Jun 13rd from instagram
  18. Second Half Tiger Cats http://t.co/KzTyNPrP
    21:12 PM Jun 13rd from instagram
  19. RT @MichelleLockett: Is Microsoft buying Yammer? http://t.co/qCuMPYFr
    22:53 PM Jun 13rd from Safari on iOS
  20. Help The Brant Advocate Support Domestic Violence Prevention Services http://t.co/4kzJLxgG < We are at 20% of our goal. Every $ helps.
    0:05 AM Jun 14th from Tweet Button
  21. RT @akovacs: Yammer + Skype = Microsoft’s $9.5B response to Google+ http://t.co/qQyMqZv8
    0:09 AM Jun 14th from web
  22. @AllBlacksHooker let me know what you think of them when you finally listen/watch them.
    0:14 AM Jun 14th from web
  23. RT @dshiao: Cain was able.
    1:10 AM Jun 14th from Twitter for Android
  24. RT @jacobm: Is Adoption the New ROI of Collaboration? http://t.co/Zwuoayh1 #e20 #socbiz
    1:11 AM Jun 14th from TweetDeck
  25. RT @MarkTamis: Twitter Turns Its Tweet Firehose On For #Saleforce’s #Radian6 In New Enterprise Deal - http://t.co/7tD8eT1a #scrm
    1:12 AM Jun 14th from Plume for Android Continue reading →

“Happy Life@42 +1 Birthday” Edition – The @RLavigne42 Tweet Round-Up Circa 20:47 PM Nov 14th – 10:23 AM Nov 21st

Posted on by under @RLavigne42 Tweet Round-Up

Happy Life@42 +1 Birthday

The @RLavigne42 Tweet Round-Up

  1. RT @dankeldsen: Ha! I mean… hmm… RT @charlieisaacs: #e2conf Don Tapscott on stage to sell us @MoxieSoft oops I meant to talk about the New Enterprise
    20:47 PM Nov 14th from TweetDeck
  2. RT @BerrPoint: “Digital Natives” the generation that grows up with tech vs “Digital Immigrant”#e2conf #keynote
    20:47 PM Nov 14th from TweetDeck
  3. RT @cflanagan: “Internet is not just about just hooking up online, it’s about a new means of production” @dtapscott #e2conf
    20:47 PM Nov 14th from TweetDeck
  4. RT @mor_trisha: Kids today are digital natives. Us older folk (yes, ‘us’) are digital immigrants – we have to learn the language. UR @dtapscott #e2conf
    20:48 PM Nov 14th from UberSocial for Android
  5. RT @jayleask: “The future is not something to be predicted, it’s something to be achieved” @dtapscott #e2conf #keynote
    20:48 PM Nov 14th from TweetDeck
  6. RT @Greg2dot0: Let’s play the @dtapscott drinking game…everytime he mentions his book or his company…take a drink #e2conf
    20:49 PM Nov 14th from TweetDeck
  7. RT @swensonkeith: Our schools have the very best model of learning that the technology of 17th century can provide @dtapscott #e2conf
    20:49 PM Nov 14th from TweetDeck
  8. RT @rhappe: It’s getting harder and harder to change your organization, you need to change your industry @dtapscott #e2conf
    20:50 PM Nov 14th from Twitter for iPhone
  9. RT @Greg2dot0: I like @dtapscott humor, I respect him a lot…#e2conf we kid w/love…what’s your next book? Macro Freakin Wikinonomics?
    20:50 PM Nov 14th from TweetDeck
  10. RT @dankeldsen: MWF FTW! RT @charlieisaacs: The new @dtapscott book is call MacroWikinomics, his next book is called MicroFreekinWikinomics #e2conf
    20:51 PM Nov 14th from TweetDeck
  11. RT @swensonkeith: not an information age, but an age of cranial intelligence. @dtapscott #e2conf
    20:51 PM Nov 14th from TweetDeck
  12. RT @IanHamHunter: ‘If our governments & institutions don’t change, they are going to get changed’ @dtapscott discusses social change & governance at #e2conf
    20:51 PM Nov 14th from Twitter for iPhone
  13. RT @lizwakefield: Wikipedia asked the world to write strategic plan – everyone brings crumbs to the table and eventually you have a feast #e2conf
    20:52 PM Nov 14th from Twitter for BlackBerry®
  14. RT @jessewilkins: Peer regulation doesn’t work as well in highly regulated environments; worried a bit about mobocracy vs lone voice in the wilderness #e2conf
    20:52 PM Nov 14th from Echofon
  15. RT @swensonkeith: The software is not the solution. The software is just a reflection of the fundamentals of your organization #e2conf
    20:52 PM Nov 14th from TweetDeck
  16. RT @mor_trisha: Software is not the solution. Software is a reflection of your organizational culture. -Paul Green #e2conf
    22:45 PM Nov 14th from UberSocial for Android
  17. RT @rhappe: Love seeing organizational models that removes paternalism & assumes personal responsibility and accountability #e2conf
    22:48 PM Nov 14th from Twitter for iPhone
  18. RT @cdgrams: “community ran the strategy, we just provided the framework.” @philippewiki @hackmanagement #e2conf
    22:48 PM Nov 14th from TweetDeck
  19. RT @rwang0: RT @marciamarcia: The difference in winning and losing is most often… not quitting. Walt Disney > Same said for #e20 #e2conf #socialbiz?
    10:06 AM Nov 15th from TweetDeck
  20. RT @YasserMonkachi: “Make it simple, keep it focused, drive innovation” #E2conf
    10:07 AM Nov 15th from web
  21. My week on twitter: 23 retweets received, 1 new followers, 47 mentions. Via: http://t.co/CfMY4PeO
    10:15 AM Nov 15th from TwentyFeet
  22. RT @SameerPatel: RT @davidkovacovich: 47% of companies have Marketing leading #socialmedia strategy #e2conf
    13:59 PM Nov 15th from HootSuite
  23. RT @JimLundy: Marketing may be leading the charge in Social Media, but they are not leading the Enterprise Social Networking strategy. #e2conf #csummit
    14:00 PM Nov 15th from web
  24. RT @ambjr: “How well does the org chart represent who you work with?” Not well, so new systems need to discover the real r’ships. #e2conf
    14:00 PM Nov 15th from Twitter for Windows Phone
  25. RT @gordonr: Your social software initiative: it’s a program, not a project. 80% change management. @mikegotta, #e2conf
    14:01 PM Nov 15th from web Continue reading →

“The Tale of the Chicken and the Pig” Edition – The @RLavigne42 Tweet Round-Up Circa 11:41 AM Nov 7th – 19:28 PM Nov 15th

Posted on by under @RLavigne42 Tweet Round-Up

The Tale of the Chicken and the Pig

The @RLavigne42 Tweet Round-Up

  1. Getting chilli at the studio. (@ #TDGv Studios West) [pic]: http://t.co/iRahDBHR
    11:41 AM Nov 7th from foursquare
  2. My latest blog entry for @TDGv. Featuring @magisto_says - Does it PASS or FAIL on its quest to Dazzle the Video… http://t.co/xfz3FGBF
    15:55 PM Nov 7th from Facebook
  3. The @RLavigne42 Tweet Round-Up is out! http://t.co/iS2LjMaS ▸ Top stories today via @danperezfilms @erycked @charlieisaacs @abbashaiderali
    21:56 PM Nov 7th from Paper.li
  4. My week on twitter: 22 retweets received, 9 new followers, 34 mentions. Via: http://t.co/CfMY4PeO
    10:23 AM Nov 8th from TwentyFeet
  5. Working on a blog entry (@ #TDGv Studios West) [pic]: http://t.co/f5lCov0N
    11:26 AM Nov 8th from foursquare
  6. @2020lifeline all booked for Wed the 16th from 7-10.
    16:16 PM Nov 8th from Twitter for Android
  7. The @RLavigne42 Tweet Round-Up is out! http://t.co/iS2LjMaS ▸ Top stories today via @acowboyswife @cherseattle
    23:35 PM Nov 8th from Paper.li
  8. My twitter feed now sports the new Activity Twitter Upgrade. First Thought. #BUSY. Second Thought. Glad I am now using @TDGv #TunedforIt
    12:33 PM Nov 9th from web
  9. The @RLavigne42 Tweet Round-Up is out! http://t.co/iS2LjMaS ▸ Top stories today via @tracybrinkmann @commercialscott
    0:03 AM Nov 10th from Paper.li
  10. In da house #tweetstock6 cc: @rlavigne42 (@ Tweetstock6 w/ @kitestring) [pic]: http://t.co/E5qTIA1Z
    9:16 AM Nov 10th from foursquare
  11. Say hello #tweetstock6
    9:56 AM Nov 10th from Twitter for Android
  12. RT @SylvanSS: ABC= always be connecting #Tweetstock6
    9:57 AM Nov 10th from Twitter for iPhone
  13. RT @TweetstockCA: @kitestring 50ft tall on the big screen at #tweetstock6 http://t.co/yq5T8XG2
    10:09 AM Nov 10th from ÜberSocial for BlackBerry
  14. RT @markskeffington: watching cool video from chris farias of kitestring about real life 101 – social media nerds learning what’s a handskake at #tweetstock6
    10:09 AM Nov 10th from Twitter for iPhone
  15. happy-appy installed on Droid #tweetstock6
    10:17 AM Nov 10th from Twitter for Android
  16. RT @HeartofOntario: Congrats @kitestring for the launch of your #HappyAppy during #tweetstock6 - definitely spreading #awesome
    10:17 AM Nov 10th from Twitter for iPhone
  17. RT @kevinamagee: 250 people packed in to see #tweetstock6 http://t.co/y2zQ4Ohq
    10:25 AM Nov 10th from Twitter for iPhone
  18. RT @margaretlintott: The kitestring #happyappy just launched at #tweetstock6 Get it here now! http://t.co/TfRIJ98A
    10:25 AM Nov 10th from HootSuite
  19. RT @sketchbdesign: Wow you go girl! From sorrow to success driven by passion @wondermoms_ca #tweetstock6
    10:26 AM Nov 10th from TweetDeck
  20. RT @BigDaddyKreativ: Be consistent. Be original. Listen and Engage. Be you. #Tweetstock6 via @WonderMoms_ca
    10:27 AM Nov 10th from HootSuite
  21. RT @publisher_ps: @WonderMoms_ca ”Be you, create a policy, …. Don’t be an Egg” #tweetstock6
    10:27 AM Nov 10th from Echofon
  22. RT @EXPHugo: @spelton gets props for #SouthPark reference at #Tweetstock6 — underpants gnomes. Ha.
    10:39 AM Nov 10th from Seesmic
  23. RT @atomicspark: Real World 101 by the crew at @kitestring: http://t.co/XVK1YOcd #tweetstock6
    10:53 AM Nov 10th from Twitter for Mac
  24. @atomicspark great job on segment
    10:53 AM Nov 10th from Twitter for Android
  25. RT @BigDaddyKreativ: Kudos for @unmarketing reference RT @ShannonLMarkle: #tweetstock6 You can’t make viral. You can make awesome.
    11:13 AM Nov 10th from HootSuite Continue reading →

2010-02-18: The @RLavigne42 Tweet Round-Up (#acweb4, #E20)

Posted on by under @RLavigne42 Tweet Round-Up

74 Enclosed @RLavigne42 Tweets aggregating:

If you find any broken Tweets or Links, please report them in the comment section.

If you like what you see, may I recommend you start following me on Twitter to enjoy the benefits of real-time content as it materializes.

If you choose to follow @RLavigne42, please leave me a comment. I will make sure to check out your Tweets in return.

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My Thoughts Enclosed…

  1. 2010-02-13: The @RLavigne42 Tweet Round-Up (#SCRMSummit, #E20, #SCRM) : http://wp.me/psXyQ-LE
    19:15 PM Feb 13rd from WordPress.com
  2. @ekolsky Do you still agree though that there seat price point is still far far to high?
    15:59 PM Feb 17th from Tweetie
  3. @ginatrapani well done, congrats, and good luck with Think Tank Gina
    16:01 PM Feb 17th from Tweetie
  4. Last webinar in the series this week. Tune in, same bat time/channel. Excellent Raytheon case study http://is.gd/75tXa (via @ITSinsider)
    14:35 PM Feb 18th from Tweetie
  5. “we don’t know what we know” that is a huge problem in #e20 #acweb4 (via @brandondgates) < this is where Discovery concepts beat SEO
    14:36 PM Feb 18th from Tweetie
  6. Information Overload – #raytheon application portfolio includes 19 DB platforms and almost 200 applications. #acweb4 (via @mkbanks)
    14:36 PM Feb 18th from Tweetie
  7. Reuse, Innovation and Learning are major goals for #raytheon #acweb4 (via @mkbanks)
    14:36 PM Feb 18th from Tweetie
  8. it’s one of the main issues EC 2,0 was made to solve–knowledge silos where others do not have access #acweb4 (via @fgsquared)
    14:36 PM Feb 18th from Tweetie
  9. Here is the previous SlideShares from past webinars http://bit.ly/aU8Tp4 #acweb4 Replays also available from newsgator (via @cflanagan)
    14:37 PM Feb 18th from Tweetie
  10. Raytheon focuses on knowledge stocks & flows. (Stocks have knowledge objects, flows connect people.) #acweb4 (via @VMaryAbraham)
    14:37 PM Feb 18th from Tweetie
  11. Knowledge flows provide greater rewards. Need to tap into the work stream of knowledge workers. #acweb4 (via @VMaryAbraham)
    14:37 PM Feb 18th from Tweetie
  12. Knowledge stocks can be built, but they don’t come close to helping knowledge workers share tacit knowledge. #acweb4 (via @VMaryAbraham)
    14:37 PM Feb 18th from Tweetie
  13. “we’ve done a good job of stockpiling information” now need to tap into it-web 2.0 to the rescue #acweb4 (via @chrisech) < Social DataMining
    14:37 PM Feb 18th from Tweetie
  14. knowledge does depend on being shared in order to grow. enter EC 2.0! #acweb4 (via @fgsquared)
    14:38 PM Feb 18th from Tweetie
  15. Raytheon’s KM goals: Help knowledge workers work together, stay on track and “stay off stuck.” #acweb4 (via @VMaryAbraham)
    14:38 PM Feb 18th from Tweetie
  16. “Stay off stuck” to help keep work smooth and ideas flowing. Perfect workflow for EC 2.0 to facilitate. #acweb4 (via @fgsquared)
    14:38 PM Feb 18th from Tweetie
  17. Time tolerance is a big issue. We don’t have enough time – need to obtain info quickly. #KM needs to expedite info flow. (via @VMaryAbraham)
    14:38 PM Feb 18th from Tweetie
  18. Raytheon principles include “Make everything social” #e20 ,#acweb4 (via @carlfrappaolo)
    14:38 PM Feb 18th from Tweetie
  19. The #e20 goals: integrate/aggregate (no more silos!), focus on work (stay on track & off stuck), make everything social. (via @VMaryAbraham)
    14:38 PM Feb 18th from Tweetie
  20. Don’t get caught up in “the cool of the tool.” Make sure you tie the solution/tool to the biz need/strategy. #acweb4 (via @VMaryAbraham)
    14:39 PM Feb 18th from Tweetie
  21. They are trying to figure out how to make microblogging at work … work. Always fun, lots of ways to apply. #acweb4 (via @mneff)
    14:39 PM Feb 18th from Tweetie
  22. How to make everything social? Rate, tag, share, discuss content. #acweb4 (via @VMaryAbraham)
    14:39 PM Feb 18th from Tweetie
  23. raytheon seeks to create a “fabric of social collaboration for the enterprise.” #acweb4 (via @ITSinsider)
    14:39 PM Feb 18th from Tweetie
  24. “Rate, tag, discuss, and share anything that has a URL”–the main mission of EC 2.0 #acweb4 (via @fgsquared)
    14:39 PM Feb 18th from Tweetie
  25. Discussing stocks and flows. Look up Systems Dynamics to get more information about this method. #acweb4 (via @mneff)
    14:39 PM Feb 18th from Tweetie
  26. enable reuse to promote ideas & innovation – Raytheon #acweb4 (via @chrisech)
    14:40 PM Feb 18th from Tweetie
  27. YES – #Innovation is acting on ideas – go beyond ideation #acweb4 (via @carlfrappaolo)
    14:40 PM Feb 18th from Tweetie
  28. Raytheon’s Knowledge “Marketplace” is built on #SharePoint, Newsgator Enterprise & Newsgator Social Sites. #acweb4 (via @VMaryAbraham)
    14:40 PM Feb 18th from Tweetie
  29. I like the concept of everything having a URL so it can be seen. Open up those silos. #acweb4 (via @mneff)
    14:40 PM Feb 18th from Tweetie
  30. RECOMMEND = tap into time challenges of knowledge workers – margin maker vs margin taker #acweb4 (via @chrisech)
    14:40 PM Feb 18th from Tweetie
  31. We are giving you time back in #E20 tools. Margin Maker rather than Margin Taker #raytheon #acweb4 (via @jimworth)
    14:40 PM Feb 18th from Tweetie
  32. Common observation in many #e20 presentations – do not create #e20 as yet another corp Silo – Integrate and Aggregate # (via @carlfrappaolo)
    14:41 PM Feb 18th from Tweetie
  33. Integration holds the key to increasing findability and context. #acweb4 “We gain situational awareness.” (via @ITSinsider)
    14:41 PM Feb 18th from Tweetie
  34. Raytheon Marketplace = dashboard that gives situational awareness via activity stream #acweb4 (via @chrisech)
    14:41 PM Feb 18th from Tweetie
  35. Raytheon leveraged existing tech investments in building #e20 “solution” but also added anew – stayed focused on integration @carlfrappaolo
    14:41 PM Feb 18th from Tweetie
  36. Flowing information within process – has to speed adoption #acweb4 (via @bg1501)
    14:42 PM Feb 18th from Tweetie
  37. Start by aggregating your social stream. #acweb4 (via @VMaryAbraham)
    14:42 PM Feb 18th from Tweetie
  38. How could #e20 ever be a “silo”? #e20 isn’t a set of tools,it’s about getting your enterpise up to the next level of communication @andgenth
    14:42 PM Feb 18th from Tweetie
  39. Teach people what you expect them to do and take out of the tools #acweb4 (via @cflanagan)
    14:42 PM Feb 18th from Tweetie
  40. E2.0 is like a river – drink from it when you need it, step away when not, but it always flows. #acweb4 (via @KevinDJones)
    14:43 PM Feb 18th from Tweetie
  41. They find passive ways to make current workflows more social — w/o additional effort by knowledge workers. #acweb4 (via @VMaryAbraham)
    14:43 PM Feb 18th from Tweetie
  42. teach users the ins and outs of EC and then phase out the other tools, making EC 2.0 the go-to tool. #acweb4 (via @fgsquared)
    14:43 PM Feb 18th from Tweetie
  43. If the tool simplifies a process (via aggregation?), people will use it. #acweb4 (via @mark_wicker)
    14:43 PM Feb 18th from Tweetie
  44. “Web 2.0 is an attitude,not a technology.” (Tim O’Reilly) — The same should be true for a successful #e20 initiative! #acweb4 (@andgenth)
    14:43 PM Feb 18th from Tweetie
  45. Their #e20 process: plan, pilot, validate,deploy. They validate thru iteration w/ clients. Were our assumptions/reqts right? (@VMaryAbraham)
    14:43 PM Feb 18th from Tweetie
  46. Constantly meeting with their customers to go through and tweak their use cases. What a concept <smile>. #acweb4 (via @mneff)
    14:44 PM Feb 18th from Tweetie
  47. Super users will find new uses and solutions for the tools you give them. Good point @Raytheon! #acweb4 (via @fgsquared)
    14:44 PM Feb 18th from Tweetie
  48. Workforce collaboration 2.0 is different from a desktop refresh. People see what is happening in the internet. They expect more (via @mneff)
    14:44 PM Feb 18th from Tweetie
  49. This is not just something you put out “out of the box” and walk away from. It’s about creating, connecting, reusing, innovating @cflanagan
    14:44 PM Feb 18th from Tweetie
  50. Treat your #e20 tool as a product or brand that must B managed w/ the client base behind the firewall. (via @VMaryAbraham)
    14:44 PM Feb 18th from Tweetie
  51. Raytheon (like Booz Allen Hamilton) does a lot with iterative releases. #acweb4 (via @cflanagan)
    14:45 PM Feb 18th from Tweetie
  52. Create Connect Reuse Innovate – nice succinct description of #raytheoncompany Marketplace solution #acweb4 #newsgator (via @chrisech)
    14:45 PM Feb 18th from Tweetie
  53. Take a product mgmt approach listen to customers mimic easy usability of popular software. #acweb4 (via @bg1501) < The return of UXD in dev
    14:45 PM Feb 18th from Tweetie
  54. Constant iteration, agile releases, looking to make it easier to use and more beneficial an on-going process. No end in sight. (via @mneff)
    14:45 PM Feb 18th from Tweetie
  55. Happy employees are more loyal, creative, productive #acweb4 (via @cflanagan) < True Engagement Rankings vs. flawed Q12 Metrics
    14:46 PM Feb 18th from Tweetie
  56. Tools adoption is not the issue, cultural adaption is. Show them it is easier to do their job and they will take it from there. (via @mneff)
    14:46 PM Feb 18th from Tweetie
  57. autonomy, competence, relatedness and self esteem = what brings happiness to a community #acweb4 (via @carlfrappaolo)
    14:46 PM Feb 18th from Tweetie
  58. Getting retweeted, seeing your content valued, brings rewards to a person #acweb4 (via @cflanagan) < consider this retweeted Claire ;-)
    14:47 PM Feb 18th from Tweetie
  59. Stumbling upon something (the easter egg effect) brings you satisfaction when you find something you need #acweb4 (via @cflanagan)
    14:47 PM Feb 18th from Tweetie
  60. 1st lesson learned: Solve biz problems. Then U have fewer issues with adoption/change management. #acweb4 (via @VMaryAbraham)
    14:47 PM Feb 18th from Tweetie
  61. Raytheon (like us at CSC) feel you need to ‘plan for viral’ – it doesn’t just happen. #acweb4 (via @cflanagan)
    14:48 PM Feb 18th from Tweetie
  62. Lessons Learned: provide users w/ a feedback loop. Handle comments transparently. #acweb4 (via @VMaryAbraham)
    14:48 PM Feb 18th from Tweetie
  63. Expectations of #e20 are set outside the firewall. Hard to satisfy wishlist for too many communities at once. Focus. (via @VMaryAbraham)
    14:48 PM Feb 18th from Tweetie
  64. Be strategic about what you’re doing. Work with select communities first and find out “what good is” #acweb4 (via @cflanagan)
    14:48 PM Feb 18th from Tweetie
  65. Community Management is essential for the success of these programs. This is all about people! Focus on them and not the tool! (@cflanagan)
    14:49 PM Feb 18th from Tweetie
  66. Building a community manager’s toolkit to help their community leaders do the right things. #acweb4 (via @mneff)
    14:49 PM Feb 18th from Tweetie
  67. You cannot guarantee viral but can plan for it in #e20 – common theme in case studies #acweb4 (via @carlfrappaolo)
    14:49 PM Feb 18th from Tweetie
  68. Work w/ your vendor: they have good use cases and experience across several industries. Plus, they need your feedback. (via @VMaryAbraham)
    14:49 PM Feb 18th from Tweetie
  69. #E20 rollout requires more than verbal sponsorship from C-level. They need to use the tools – they need to set the example. (@VMaryAbraham)
    14:50 PM Feb 18th from Tweetie
  70. Doesn’t matter where content lives. Matters more about pushing it to you when you need it #acweb4 (via @cflanagan)
    14:50 PM Feb 18th from Tweetie
  71. Raytheon case study up on slideshare. http://is.gd/8Fys4 #acweb4 (via @ITSinsider)
    14:51 PM Feb 18th from Tweetie
  72. Thanks for sharing your story. Great to hear. Thanks for all tweets as well. #acweb4 (via @mneff) < Thanks everyone for sharing your tweets
    14:51 PM Feb 18th from Tweetie
  73. my views on chatter, per earlier tweet conversations attn: http://bit.ly/ChatterBeta (via @ekolsky) < Great comments on #chatter pricing
    14:53 PM Feb 18th from Tweetie
  74. @ekolsky Thanks Esteban, just finished reading it. Very good counter-points to earlier concerns on seat prices
    14:54 PM Feb 18th from Tweetie

2010-02-11: The @RLavigne42 Tweet Round-Up (#scrmsummit, #E20, #acweb3, #SocialMedia, #sCRM)

Posted on by under @RLavigne42 Tweet Round-Up

245 Enclosed @RLavigne42 Tweets aggregating:

If you find any broken Tweets or Links, please report them in the comment section.

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My Thoughts Enclosed…

  1. @prem_k says call center guys in Bangalore don’t have time to share knowledge and training << customers already know this! @mkrigsman
    18:00 PM Feb 10th from Twitterrific
  2. @pgreenbe: The New Contact Center – measure for results, not savings. remember there are human beings on both sides of call. (@BrentLeary)
    18:00 PM Feb 10th from Twitterrific
  3. #customerservice suffers from the Rodney Dangerfield Affect – not enough respect #SCRMSummit #SCRM (via @drnatalie)
    18:00 PM Feb 10th from Twitterrific
  4. Ave. cost per incident: $49 Day 1 Resolution, $61 Day 2 Res., $155 Day 3 Res. according to ServiceXRG 2008 (via @CRMStrategies)
    18:01 PM Feb 10th from Twitterrific
  5. @pgreenbe on New Contact Center: If you ignore call rez. issues, service costs will rise as custs will keep calling #scrm (via @dmyron)
    18:01 PM Feb 10th from Twitterrific
  6. contact ctr: listen, learn, act – strong self svc – prevent, not just solve prob #scrmsummit (via @mfauscette)
    18:02 PM Feb 10th from Twitterrific
  7. ACT! customer community (based on Lithium) is well-organized and a good example to follow – @pgreenbe #scrmsummit (via @mkrigsman)
    18:02 PM Feb 10th from Twitterrific
  8. When will CxO ‘s get #customerservice is an executive, bottomline decision? #SCRMSummit #SCRM (via @drnatalie)
    18:02 PM Feb 10th from Twitterrific
  9. The New (Social) Customer Advocate – my thoughts on engaging w customers in a social world http://ow.ly/15Tmc (via @CRMStrategies)
    18:03 PM Feb 10th from Twitterrific
  10. call ctr tech: txt/sentiment analysis, speech analytics, SocMed monitoring, web self svc, CRM integration #scrmsummit (via @mfauscette)
    18:03 PM Feb 10th from Twitterrific
  11. maybe have CxO required 2 sit in call center 2 days/ qtr 2 get customer frustration #customerservice #SCRMSummit #SCRM (via @drnatalie)
    18:04 PM Feb 10th from Twitterrific
  12. RT @BrentLeary: @pgreenbe: more important metric to track – first contact resolution. #scrmsummit (via @jesus_hoyos)
    18:04 PM Feb 10th from Twitterrific
  13. in case U missed it, 8 case studies on social #customerservice, use of Twitter, communities, ROI http://bit.ly/9ZGeWG #scrm (via @drnatalie)
    18:04 PM Feb 10th from Twitterrific
  14. Social CRM: products, services, tools, and experiences that allow customers to sculpt their own experience with you. (via @mkrigsman)
    18:04 PM Feb 10th from Twitterrific
  15. The Social Customer is far more aggressive, far more proactive in speaking their mind #scrmsummit (via @CRMStrategies)
    18:05 PM Feb 10th from Twitterrific
  16. Radian6 is talking bout social media monitoring / engagement #customerservice #SCRMSummit #SCRM (via @drnatalie)
    18:05 PM Feb 10th from Twitterrific
  17. Ryan Strynatka from @radian6 is on the stage. #scrmsummit (via @BrentLeary)
    18:05 PM Feb 10th from Twitterrific
  18. Build a model that that enables customers to shape their own experience & speak as favorably as possible about it. (via @CRMStrategies)
    18:06 PM Feb 10th from Twitterrific
  19. “You can’t ask a social (Web) conversation to be on hold for 25 minutes; it just doesn’t fly.” @Strynatka of Radian6 (via @jchernov)
    18:06 PM Feb 10th from Twitterrific
  20. Radian6: “Transform your organization through listening” << nice in theory but requires hard news and details (via @mkrigsman)
    18:07 PM Feb 10th from Twitterrific
  21. RT @mkrigsman: ACT! customer community (Lithium) – Here’s ACTUAL case study http://bit.ly/52Hd5v - #SCRM #customerservice (via @drnatalie)
    18:07 PM Feb 10th from Twitterrific
  22. Most internal advocates do it for reasons beyond simple “job description:” empowerment, personality, etc. – Radian6 (via @CRMOutsiders)
    18:07 PM Feb 10th from Twitterrific
  23. Case study on Lenovo #CustomerService online Community – cost reduction, customer loyalty http://bit.ly/cYlGSB #SCRM (via @drnatalie)
    18:08 PM Feb 10th from Twitterrific
  24. Two take aways fr @pgreenbe this morning - #customerservice fix front line empowerment. More channels=data integration fail (via @bsdalton)
    18:08 PM Feb 10th from Twitterrific
  25. Case study on B2B Intel online Community – cost reduction, customer loyalty, product innovation http://bit.ly/5MmV6H #SCRM (via @drnatalie)
    18:08 PM Feb 10th from Twitterrific
  26. List of B2B #customerservice communities http://bit.ly/a6V19V #scrmsummit #SCRM (via @drnatalie)
    18:09 PM Feb 10th from Twitterrific
  27. Case study on Cisco / Linksys #CustomerService online Community – cost reduction, customer loyalty http://bit.ly/c9sZMy #SCRM (@drnatalie)
    18:09 PM Feb 10th from Twitterrific
  28. Impressive demo from Radian6 — interesting Twitter analysis and social media monitoring #scrmsummit (via @mkrigsman)
    18:09 PM Feb 10th from Twitterrific
  29. How 2 calculate ROI of #customerservice online communities #SCRM #SCRMSummit http://bit.ly/ddp1zJ (via @drnatalie)
    18:09 PM Feb 10th from Twitterrific
  30. 5 BP strategies for #customerservice #socialmedia #SCRMSummit #SCRM http://bit.ly/kpXLb (via @drnatalie)
    18:10 PM Feb 10th from Twitterrific
  31. case study: How NetApp uses online customer communities 4 business http://bit.ly/ctIjdJ #SCRMSUmmit #SCRM #customerservice (via @drnatalie)
    18:10 PM Feb 10th from Twitterrific
  32. case study: how Infusionsoft uses #social media 4 #customerservice costs reduction http://bit.ly/axgptH #SCRMSummit #SCRM (via @drnatalie)
    18:11 PM Feb 10th from Twitterrific
  33. @prem_k you use radian6 to capture “feedback” then need to feed into analytics to get actionable insights #scrmsummit (via @ekolsky)
    18:11 PM Feb 10th from Twitterrific
  34. @prem_k and then you use the actionable insight s to improve experiences… SCRM circle of life in full swing #scrmsummit (via @ekolsky)
    18:11 PM Feb 10th from Twitterrific
  35. @prem_k without partners adding “what to do” to radian6, it is a firehose. #scrmsummit (via @ekolsky)
    18:11 PM Feb 10th from Twitterrific
  36. @MarkTamis BI tools, manual filtering removes the automation from the equation, cannot scale #scrmsummit (via @ekolsky)
    18:11 PM Feb 10th from Twitterrific
  37. often engagement is categorized as a depth of a thread #scrmSummit #SCRM #customerservice (via @drnatalie)
    18:12 PM Feb 10th from Twitterrific
  38. engagement = also are the # of people who comment on it, give it a kudo, RT It etc… #scrmsummit #customerservice #SCRM (via @drnatalie)
    18:12 PM Feb 10th from Twitterrific
  39. @prem_k rules engine is a small part of it, still need the workflows to act… rules only point the way, still need to execute (@ekolsky)
    18:13 PM Feb 10th from Twitterrific
  40. @ekolsky route the social data to the proper WF tools after parsing thru rules & doing some opinion/text analytics (via @prem_k)
    18:13 PM Feb 10th from Twitterrific
  41. @ekolsky – sounds like our upcoming roadshow on #socialmedia #SCRM #customerservice ROI and analytics is needed #scrmsummit (via @drnatalie)
    18:14 PM Feb 10th from Twitterrific
  42. @phsoffer we are always getting caught in tools, people feel good if they can touch it – not having to think about intangibles(via @ekolsky)
    18:14 PM Feb 10th from Twitterrific
  43. Takes CxO approval 4 #socialmedia analytics 2 B used 2 change business. Org / culture change required. #customerservice (via @drnatalie)
    18:15 PM Feb 10th from Twitterrific
  44. a lot of interest in the Radian6 preso, socialytics is a compelling topic #scrmsummit (via @mfauscette)
    18:15 PM Feb 10th from Twitterrific
  45. The Individual Customer #scrmsummit @pgreenbe Social CRM is about focusing on the customer as Humans! (via @mjayliebs)
    18:15 PM Feb 10th from Twitterrific
  46. @pgreenbe highlighting the importance of human emotion as a key component of customer experience. #scrmsummit (via @CRMStrategies)
    18:16 PM Feb 10th from Twitterrific
  47. “CRM is the only science of business that attempts to reproduce an art of life.” -pgreenbe #scrmsummit (via @sapcrm)
    18:16 PM Feb 10th from Twitterrific
  48. experience: ordinary is kept ordinary – customer expectations are exceeded – flexible approach #scrmsummit (via @mfauscette)
    18:16 PM Feb 10th from Twitterrific
  49. “All things are self-perfecting, but are not perfect.” — true words of wisdom from @pgreenbe #scrmsummit (via @mkrigsman)
    18:16 PM Feb 10th from Twitterrific
  50. @pgreenbe at #scrmsummit: optimal condition is for customer to perceive a company as a company like me. (via @dmyron)
    18:16 PM Feb 10th from Twitterrific
  51. RT @mikeboysen: I want a company to be like me…always late for everything #scrmsummit (just kidding) | more pragmatic wisdom :) (@ekolsky)
    18:17 PM Feb 10th from Twitterrific
  52. @mkrigsman Thowing $1M in salary at a $500M cust svc problem doesn’t necessarily solve problems [re:Comcast] #scrmsummit (via @theMetz)
    18:18 PM Feb 10th from Twitterrific
  53. #scrmsummit “@comcastcares has a staff of 11 people but remainder of organization doesn’t get it” — @pgreenbe (via @mkrigsman)
    18:22 PM Feb 10th from Twitterrific
  54. “Do not underestimate the power of coolness in this stuff — people like to feel good.” — @pgreenbe << Apple would agree (@mkrigsman)
    18:22 PM Feb 10th from Twitterrific
  55. Customer Experience is the responsibility of the whole company, not one group or individual #scrmsummit (via @mjayliebs)
    18:22 PM Feb 10th from Twitterrific
  56. Work to exceed customer expectation – should not be hard as we heard 40% of people do not have any (as we heard b4) @pgreenbe (@mjayliebs)
    18:23 PM Feb 10th from Twitterrific
  57. @pgreenbe One way or another… It all (success w/ customer service) comes back to (corporate) culture. #scrmsummit (via @jberkowitz)
    18:23 PM Feb 10th from Twitterrific
  58. @pgreenbe at #scrmsummit: In the past we focused on getting customers to buy. Now we’re focusing on how to get their attention (via @dmyron)
    18:24 PM Feb 10th from Twitterrific
  59. The Attention (Deficit) Social culture is being discussed @pgreenbe #scrmsummit – (via @mjayliebs)
    18:24 PM Feb 10th from Twitterrific
  60. @pgreenbe at #scrmsummit: You set the level of expectations to the customer. If you don’t meet it, you’re doomed. (via @dmyron)
    18:24 PM Feb 10th from Twitterrific
  61. @pgreenbe at #scrmsummit: You’re competing against what it takes to get customer trust. (via @dmyron)
    18:24 PM Feb 10th from Twitterrific
  62. @pgreenbe on Attention and Expectations at #scrmsummit: All get direct mail, almost none read it and throw most of it out. (via @dmyron)
    18:25 PM Feb 10th from Twitterrific
  63. In an ADD world that’s flooded with messages (>3K/day) how do you get / keep the customer’s attention? #scrmsummit (via @mfauscette)
    18:25 PM Feb 10th from Twitterrific
  64. The key in customer experience is the granularity with which we emote – think on that @pgreenbe #scrmsummit (via @mjayliebs)
    18:26 PM Feb 10th from Twitterrific
  65. Comcast – earnings up http://bit.ly/cWgMaT Maybe more customers need 2 vote w/ their feet… customerservice #SCRM (via @drnatalie)
    18:27 PM Feb 10th from Twitterrific
  66. With Comcast earnings up, bet CxO doesn’t get #customerservice matters http://bit.ly/cWgMaT customerservice #SCRMSummit #SCRM (@drnatalie)
    18:27 PM Feb 10th from Twitterrific
  67. @drnatalie The problem is that there are few compelling places those feet can take us. #SCRMSummit #SCRM (via @jchernov)
    18:27 PM Feb 10th from Twitterrific
  68. @pgreenbe: Social Characteristics – Core: identity, objects and context. #scrmsummit (via @BrentLeary)
    18:27 PM Feb 10th from Twitterrific
  69. @pgreenbe: sharing is the main characteristic in many ways with respect to social characteristics. #scrmsummit (via @BrentLeary)
    18:28 PM Feb 10th from Twitterrific
  70. Checking out the #scrmsummit page at @wthashtag http://wthashtag.com/scrmsummit (via @drnatalie)
    18:28 PM Feb 10th from Twitterrific
  71. The ease & speed w/ which ppl can create & share content & connections is the force behind the changes we are experiencing. (via @prem_k)
    18:28 PM Feb 10th from Twitterrific
  72. @pgreenbe: customers think like humans, not like businesses. #scrmsummit (via @BrentLeary)
    18:29 PM Feb 10th from Twitterrific
  73. Social Characteristics include demographic, socialgraphic, physcographic info. (1/2) #scrmsummit (via @CRMStrategies)
    18:29 PM Feb 10th from Twitterrific
  74. RT @comcastcares: issue is central call ctr + local market call ctrs = inconsistency in service, KM... #customerservice (via @drnatalie)
    18:29 PM Feb 10th from Twitterrific
  75. the customer experience is at risk from any point of failure in the companies value chain #scrmsummit (via @mfauscette)
    18:30 PM Feb 10th from Twitterrific
  76. @pgreenbe you need 2 figure out the level of transparency in the ecosystem in order to make the Collaborative Value Chain 2 work @MarkTamis
    18:30 PM Feb 10th from Twitterrific
  77. making customer experience better has to be based on the customer’s definition of “better” #scrmsummit (via @mfauscette)
    18:30 PM Feb 10th from Twitterrific
  78. @pgreenbe: Procter and Gamble is a great example of a company that has created a collaborative value chain. #scrmsummit (via @BrentLeary)
    18:31 PM Feb 10th from Twitterrific
  79. RT @LithiumTech [Newsletter] NEW! Great articles in InSocialCRM Issue #1 for 2010 http://bit.ly/98fsp0 #scrmsummit (via @wcheng86)
    18:31 PM Feb 10th from Twitterrific
  80. value rules the world, not price #scrmsummit (via @mfauscette)
    18:31 PM Feb 10th from Twitterrific
  81. Customer experience, not product or service offering is now where you can build your company’s competitive advantage (via @MarkTamis)
    18:32 PM Feb 10th from Twitterrific
  82. The desired Customer Experience is at the core of P&G’s innovation strategy.. focused around co-creation & user communities (via @wimrampen)
    18:32 PM Feb 10th from Twitterrific
  83. @pgreenbe: Vocalpoint became so successful it was spun off as its own business. #scrmsummit (via @BrentLeary)
    18:32 PM Feb 10th from Twitterrific
  84. RT @BrentLeary: @pgreenbe: P&G built Vocalpoint network of moms – 2 become a member you have to demonstrate having ur own network of 25 moms
    18:33 PM Feb 10th from Twitterrific
  85. Desired is key-word here.. it is not about the best or highest quality in Customer Experience.. focus on actual needs (via @wimrampen)
    18:33 PM Feb 10th from Twitterrific
  86. #Innocentive will likely become a model for innovative communities across industries/verticals in the future. #scrmsummit (@CRMStrategies)
    18:33 PM Feb 10th from Twitterrific
  87. @jasonbreed it’s also about aligning ecosystem constituents capabilities/cultures around the customer experience #scrmsummit (@MarkTamis)
    18:34 PM Feb 10th from Twitterrific
  88. Hey, #SCRMsummit folks: Hope you find a moment to incorporate @denispombriant‘s thoughts on “Hope” http://wp.me/pgUfa-eD (via @kitson)
    18:34 PM Feb 10th from Twitterrific
  89. “Pricing design from the shelf back” – set consumer-friendly price and reverse engineer supply chain to meet it #scrmsummit (via @mkrigsman)
    18:35 PM Feb 10th from Twitterrific
  90. RT @blairplez: United Breaks Guitars Song 2 http://bit.ly/K37pX – if only all wronged consumers could do this #cctr #Scrm (via @drnatalie)
    18:35 PM Feb 10th from Twitterrific
  91. strategy example Philly Flyers: engage fans all ways – know fan’s lifestyle & customize experience – measure & learn (via @mfauscette)
    18:35 PM Feb 10th from Twitterrific
  92. Flyers “how you doin?” program: greet everyone, answer ?’s for all, go above & beyond #scrmsummit (via @mfauscette)
    18:36 PM Feb 10th from Twitterrific
  93. Philadelphia Flyers “How You Doin’” customer experience program rewarded staff for providing execptional fan experiences. (via @jchernov)
    18:36 PM Feb 10th from Twitterrific
  94. Philadelphia Flyers: Implementing CRM software is not enough — need to think about meaning / relationships with the customer. (@mkrigsman)
    18:36 PM Feb 10th from Twitterrific
  95. RT @mkrigsman: Optimal customer: advocates + company = love << quite the ideal scenario #scrmsummit (via @jesus_hoyos)
    18:36 PM Feb 10th from Twitterrific
  96. @pgreenbe argues that Advocates are potentially more valuable than Loyal Customers #scrmsummit (via @CRMStrategies)
    18:37 PM Feb 10th from Twitterrific
  97. RT @mfauscette: don’t presume for the customer #scrmsummit (via @fdomon)
    18:37 PM Feb 10th from Twitterrific
  98. advocates + company = love : the optimal customer #scrmsummit (via @mfauscette)
    21:49 PM Feb 10th from Twitterrific
  99. @pgreenbe at #scrmsummit: Only people with low self-esteem issues accept being treated as a low-value customer. (via @dmyron)
    21:49 PM Feb 10th from Twitterrific
  100. customer advocates potentially higher value to the company than loyal customer #scrmsummit (via @mfauscette)
    21:49 PM Feb 10th from Twitterrific
  101. Advocates are created through CONTINUOUS: Engagement, Transparency, Authenticity – @pgreenbe #scrmsummit (via @CRMStrategies)
    21:49 PM Feb 10th from Twitterrific
  102. Seth Godin says, “Date your customers,” via @pgreenebe at #scrmsummit (via @phsoffer)
    21:50 PM Feb 10th from Twitterrific
  103. Social CRM advocates are powerful forces for goodness. Except if you make them mad!! #scrmsummit (via @mkrigsman)
    21:50 PM Feb 10th from Twitterrific
  104. advocates find you other customers (trust filtering is powerful) #scrmsummit (via @mfauscette)
    21:50 PM Feb 10th from Twitterrific
  105. @kitson Not solicit per se, but act accordingly and be responsive to non monetary contributions to the ecosystem #scrmsummit (@mjayliebs)
    21:51 PM Feb 10th from Twitterrific
  106. Recommended Reading: How consumer conversation will transform business http://ow.ly/1622F #scrmsummit (via @CRMStrategies)
    21:51 PM Feb 10th from Twitterrific
  107. RT @mjayliebs: Time is a valuable commodity, from your prospects, customers and peers| think of customer productivity (via @jesus_hoyos)
    21:52 PM Feb 10th from Twitterrific
  108. measuring advocacy: customer lifetime value, customer referral value, customer brand value: Dr V. Kumar #scrmsummit (via @mfauscette)
    21:52 PM Feb 10th from Twitterrific
  109. Contrast of approach vs. NPS: Would you recommend my company? vs. DID YOU recommend my company? #scrmsummit (via @CRMStrategies)
    21:52 PM Feb 10th from Twitterrific
  110. Follow up questions: (1) Did the person you refer actually buy? (2) Were they profitable to the company? #scrmsummit (via @CRMStrategies)
    21:53 PM Feb 10th from Twitterrific
  111. “Net Promoter Score” was a nice start. -@pgreenbe #scrmsummit (via @jchernov)
    21:53 PM Feb 10th from Twitterrific
  112. @pgreenbe: 81 yr. old lady packer fan breaks down game footage right after the game – that’s customer advocacy! #scrmsummit (@BrentLeary)
    21:53 PM Feb 10th from Twitterrific
  113. “Customer needs have changed. We have not cared.” #scrmsummit Priceless. (via @theMetz)
    21:55 PM Feb 10th from Twitterrific
  114. RT @theMetz: “Customer needs have changed. We have not cared.” #scrmsummit Priceless | its so true, its almost not funny (via @drnatalie)
    21:55 PM Feb 10th from Twitterrific
  115. RT @mikeboysen: RT @MWardley: RT @MarkTamis Customer Satisfaction = useless metric at this point #scrmsummit |Totally agree (via @drnatalie)
    21:56 PM Feb 10th from Twitterrific
  116. being social will give a new dimension to the enterprise chain, but with caution...#scrmsummit (via @twitrvenky)
    21:56 PM Feb 10th from Twitterrific
  117. SAPACLESOFT presentation report from the #scrmsummit – based on case study group exercise http://bit.ly/df2paV (via @mkrigsman)
    21:57 PM Feb 10th from Twitterrific
  118. PDFs of Tweets #SCRMSummit day 1 http://bit.ly/SCRMSummit01 and now day 2 http://bit.ly/SCMSummit02 (each ~3MB) (via @ekolsky)
    21:58 PM Feb 10th from Twitterrific
  119. #scrmsummit complete. Tremendous gathering. Thanks (via @bsdalton) < thanks everyone for your tweets and insights #scrm
    21:59 PM Feb 10th from Twitterrific
  120. @wimrampen `the difference is still made by people: what are you listening for & how do you act is not decided by a system` @Greenbizstartup
    22:00 PM Feb 10th from Twitterrific
  121. Working on logistics for tomorrow’s unconference, 8:30-11:30 am stay tuned. #scrmsummit (via @theMetz)
    22:01 PM Feb 10th from Twitterrific
  122. @theMetz looking forward to hearing about the unconference. Keep twitterdom posted #scrmsummit (via @klrichardson)
    22:01 PM Feb 10th from Twitterrific
  123. Live demos. William Shatner! Watch the entire Lotusphere 2010 Opening General Session: http://bit.ly/9ykAjA #ls10 (via @lotusphereblog)
    22:03 PM Feb 10th from Twitterrific
  124. All Lotusphere 2010 OGS demo’s in under 30 mins. http://goo.gl/xEmr #ls10 (via @bijns)
    22:04 PM Feb 10th from Twitterrific
  125. see the IBM Project Vulcan demo in the #ls10 keynote around 2:02 http://tinyurl.com/y86wlen (posted wrong url few days ago) (via @creckling)
    22:05 PM Feb 10th from Twitterrific
  126. reading @the_schwartz blog – interesting perspective: http://tinyurl.com/ygs2j34 #ibmprojectvulcan #ls10 (via @creckling)
    22:05 PM Feb 10th from Twitterrific
  127. Practical Techniques for Designing Better Elearning – Learning Solutions #LS10 http://screenr.com/r3d (via @elearning)
    22:06 PM Feb 10th from Twitterrific
  128. RT @Lotus_DE: What Lotusphere 2010 meant for Unified Communications > “SametimeBlog” ( http://bit.ly/cEtoGE ) #ls10 (via @katmandelstein)
    22:07 PM Feb 10th from Twitterrific
  129. #ls10 BAD / #ls2010 GOOD RT @bschlenker: Hashtag for Learning Solutions Conference #LS2010 (via @Tim_M_Martin)
    22:07 PM Feb 10th from Twitterrific
  130. RT @gyehuda Measuring Community Strength http://goo.gl/fb/SRwX #e20 (via @bhc3)
    22:10 PM Feb 10th from Twitterrific
  131. #E20 Enterprise 2.0 Start Up Yammer Snags $10 Million in Funding http://url4.eu/1Jpdr (via @enterprisetwo)
    22:11 PM Feb 10th from Twitterrific
  132. #E20 links for 2010-02-04 http://url4.eu/1Jpdo (via @enterprisetwo)
    22:11 PM Feb 10th from Twitterrific
  133. Enterprise 2.0 Roll-up: Social Computing is Eating Corporate Dollars and Sense #e20 http://bit.ly/c29V7F (via @hebsgaard)
    22:11 PM Feb 10th from Twitterrific
  134. The #Social #CRM and Enterprise 2.0 Experience Continuum http://ow.ly/1426o #E20 #SCRM (via @ChrisRetz)
    22:12 PM Feb 10th from Twitterrific
  135. Twitter CEO @ev on how Twitter was born! http://bit.ly/5g4qy8 #twitter #socialmedia #sCRM #PR #innovation #e20 (via @hkotadia)
    22:12 PM Feb 10th from Twitterrific
  136. 4 Ps of effective #collaboration: #Purpose, #People, #Process, #Place http://bit.ly/4V4Es7 #E2 #E20 #Leadership #VirtualTeams (via @ldatta)
    22:13 PM Feb 10th from Twitterrific
  137. Reading IBM’s social media strategy >> Def. great case-study http://ow.ly/1495K #E20 #SocialMedia (via @lammiia)
    22:13 PM Feb 10th from Twitterrific
  138. Identifying #e20 champions? @michaelido has some good insights: http://icio.us/0tjfuf (via @markgould13)
    22:13 PM Feb 10th from Twitterrific
  139. RT @bduperrin: Reading : enterprise 2.0 – The After : http://bit.ly/bYST1R >Great work from the 2.0 adoption Council #e20 (via @lammiia)
    22:14 PM Feb 10th from Twitterrific
  140. 9 Enterprise 2.0 Predictions for #2010 http://bit.ly/6a0ST0 (via @newsgator) #E20 – Yet CEOs will not “get” social yet (via @PeteModi)
    22:14 PM Feb 10th from Twitterrific
  141. Booz Allen’s 5 valuable #e20 lessons learned @walton3 http://bit.ly/6LLea5 (via @BillIves @ffblog) #bahe20 (via @PeteModi)
    22:14 PM Feb 10th from Twitterrific
  142. Reading : IBM Driving adoption of Lotus Connections http://cot.ag/cyJZGc >Basic but essential rules for any #e20 project (via @bduperrin)
    22:15 PM Feb 10th from Twitterrific
  143. I think facebook can make a really strong #e20 play, essentially most new vendors are replicating many of the same functionalities (@jacobm)
    22:15 PM Feb 10th from Twitterrific
  144. @jacobm replace Facebook with LinkedIn — and tell me what you think about your last tweet. #e20 (via @gyehuda)
    22:15 PM Feb 10th from Twitterrific
  145. Thanks the the good people at @newsgator you can read an excellent report on #e20 adoption. http://bit.ly/a2uVre (that I wrote) (@gyehuda)
    22:16 PM Feb 10th from Twitterrific
  146. 1 personal phone number is worth 10K followers. Don’t loose sight of what real networking can do. #e20 (via @joemsie)
    22:17 PM Feb 10th from Twitterrific
  147. #E20 Micro-Blogging is Good for Leadership, Good for Your Culture http://url4.eu/1KWYK (via @enterprisetwo)
    22:17 PM Feb 10th from Twitterrific
  148. #E20 Adressing time issues in Enterprise 2.0 approaches http://url4.eu/1KWYM (via @enterprisetwo)
    22:18 PM Feb 10th from Twitterrific
  149. #E20 The power of personal brands in strategy and attracting talent http://url4.eu/1KZyO (via @enterprisetwo)
    22:18 PM Feb 10th from Twitterrific
  150. #E20 Forrester to Analysts that Have Their Own Blogs: Umm, No http://url4.eu/1KbMx (via @enterprisetwo)
    22:18 PM Feb 10th from Twitterrific
  151. B2B: Business Case for Social Media http://bit.ly/d0OIw0 #sCRM #socialmedia #e20 #b2b #SM (via @hkotadia)
    22:18 PM Feb 10th from Twitterrific
  152. Enterprise 2.0 Management 10 Principles in Video http://bit.ly/a8IEJd /via @ceciiil by @RLavigne42 #e20 #stopandthink (via @raesmaa)
    22:18 PM Feb 10th from Twitterrific
  153. @roundtrip My two cents on Facebook, boundaries and affordances of trust http://j.mp/9zszQZ #e20 #KM #SM (via @roundtrip)
    22:42 PM Feb 10th from Twitterrific
  154. Should Companies ban Employees’ Private Blogs or Social Media use? http://bit.ly/bn0t8s #sCRM #CRM #e20 #web20 #socialmedia (via @hkotadia)
    22:42 PM Feb 10th from Twitterrific
  155. Paul Greenberg uncovers real value in #e20 via @dhinchcliffe “ferret out the influencers “ http://bit.ly/cMtDY5 (via @joemsie)
    22:42 PM Feb 10th from Twitterrific
  156. RT @olivermarks Maze 2.0: Differentiating Business Value from Fashions http://bit.ly/aSGqYk #e20 (via @andgenth)
    22:43 PM Feb 10th from Twitterrific
  157. #E20 management 10 principles presented at CIPS IT Executive in Toronto by @rlavigne42 http://wp.me/p58hh-sX. Great Job Robert! (@ceciiil)
    22:44 PM Feb 10th from Twitterrific
  158. Patterns of successful of successful #E20 rollouts http://bit.ly/cCUNNy - interesting WP by the 2.0 adoption council (via @francoisxmeyer)
    22:44 PM Feb 10th from Twitterrific
  159. Jive, SocialText & Atlassian listed as “Three Sleek Social Networking Alternatives” to SharePoint // http://bit.ly/cBghPj // @georgedearing
    22:45 PM Feb 10th from Twitterrific
  160. 5 elevator pitches for Enterprise 2.0 adoption http://bit.ly/dibZQr @ceciiil [Spot on personas; catchy & relevant data pts. #e20] (@LLiu)
    22:46 PM Feb 10th from Twitterrific
  161. #E20 Like Media, Research Needs to Be Social, Too [GigaOM] http://url4.eu/1LWRk (via @enterprisetwo)
    22:46 PM Feb 10th from Twitterrific
  162. Innovation and Reputation http://bit.ly/9WXBgn by @DrewBoyd > you must give to get when it comes to collaborative #innovation (via @bhc3)
    22:46 PM Feb 10th from Twitterrific
  163. RT @VenessaMiemis: really good post on how to facilitate enterprise 2.0 adoption http://bit.ly/bLROrv (thx @BFchirpy) (via @johannabragge)
    22:47 PM Feb 10th from Twitterrific
  164. Social Media students must know – 5 Levels of Effective Communication in the Social Media Age #e20 http://bit.ly/9WJ02N (via @joemsie)
    22:47 PM Feb 10th from Twitterrific
  165. #E20 SocialFest: Building Enterprise 2.0 Apps on SharePoint http://url4.eu/1LbhN (via @enterprisetwo)
    22:48 PM Feb 10th from Twitterrific
  166. #E20 Success in 2010: Realizing the Benefits of Enterprise 2.0 http://url4.eu/1LdQb (via @enterprisetwo)
    22:48 PM Feb 10th from Twitterrific
  167. #E20 The Perils of a Web 2.0 Transition on Your Business Processes http://url4.eu/1LezC (via @enterprisetwo)
    22:48 PM Feb 10th from Twitterrific
  168. HR has to change for #e20 to work http://bit.ly/b53ugF (via @gminks)
    22:48 PM Feb 10th from Twitterrific
  169. Empathy is the new black http://is.gd/7YKaH #e20 (via @uwehook)
    22:49 PM Feb 10th from Twitterrific
  170. #E20 The Man Who Looked Into Facebook’s Soul http://url4.eu/1LmfK (via @enterprisetwo)
    22:49 PM Feb 10th from Twitterrific
  171. #E20 Google Buzz takes the fight to Facebook http://url4.eu/1MGgG (via @enterprisetwo)
    22:49 PM Feb 10th from Twitterrific
  172. #Hinchcliffe: First impressions of Google Buzz: Smart, useful, long road ahead http://bit.ly/beBX6m #e20 (via @wissensauslese)
    22:49 PM Feb 10th from Twitterrific
  173. #E20 Can Google Generate Buzz in the Enterprise? http://url4.eu/1MJhq (via @enterprisetwo)
    22:49 PM Feb 10th from Twitterrific
  174. RT @olivermarks Who Dat? Buzz… http://bit.ly/cTbjR5 #e20 (via @andgenth)
    22:50 PM Feb 10th from Twitterrific
  175. RT @Herkens @rossdawson on Gartner Enterprise 2.0 predictions http://bit.ly/c5LyBa #e20 __ agree mostly, lifestreams vs. email @frogpond
    22:50 PM Feb 10th from Twitterrific
  176. The Problem With Google Buzz, reliance on Gmail and assumption that e-mail contacts are my friends http://bit.ly/cRnjxB #e20 (@multisilta)
    22:51 PM Feb 10th from Twitterrific
  177. New blog post: Why Ideas Are Core to Enterprise 2.0 http://bit.ly/9XCpzX #e20 #innovation (via @bhc3)
    22:51 PM Feb 10th from Twitterrific
  178. #E20 Facebook And Google On A Collision Course http://url4.eu/1Mfmq (via @enterprisetwo)
    22:51 PM Feb 10th from Twitterrific
  179. #E20 Google Buzz: For Most Enterprises, Much Ado About Nothing http://url4.eu/1MhlQ (via @enterprisetwo)
    22:51 PM Feb 10th from Twitterrific
  180. Gil Yehuda: Corporate Backlash to Social Media http://bit.ly/c2ebST #e20 (via @raesmaa)
    22:52 PM Feb 10th from Twitterrific
  181. #E20 Google feeds mobile social craze with a little Buzz http://url4.eu/1Muzh (via @enterprisetwo)
    22:52 PM Feb 10th from Twitterrific
  182. RT @ClintonBravo New blog post: Project Management Basics. http://bit.ly/9djSmz (@ManagerGuru)
    22:54 PM Feb 10th from Twitterrific
  183. MySpace, R.I.P: My latest piece on why I think MySpace’s days are numbered. http://bit.ly/anIL1M from @gigaom (via @om)
    22:55 PM Feb 10th from Twitterrific
  184. Giving up on your dreams should never be an option, no matter how easy it is to do. (via @BenParr)
    22:56 PM Feb 10th from Twitterrific
  185. RT @CollinVanUden: @BenParr Giving up on your dreams leaves room for your nightmares (via @BenParr)
    22:56 PM Feb 10th from Twitterrific
  186. Huge collection of #Gmail #tips http://bit.ly/6a4bNd RT @cameronolivier (via @ruhanirabin)
    22:57 PM Feb 10th from Twitterrific
  187. Red Bull Stratos. A man will jump from 120,000 feet and break the speed of sound. VIDEO: http://bit.ly/55CbfR (via @redbull)
    22:57 PM Feb 10th from Twitterrific
  188. The Secrets of YouTube Marketing Revealed | Social Media Examiner http://bit.ly/alLMst (via @socialpinhead)
    22:58 PM Feb 10th from Twitterrific
  189. RT @20Adoption: Webinar #3 this week with superstar @jamiepappas. Hear the complete EMC case study. #acweb3 #e2adoption (via @ITSinsider)
    13:43 PM Feb 11st from Tweetie
  190. EMC sees 4.6 Million page views/month. #acweb3 (via @ITSinsider)
    13:44 PM Feb 11st from Tweetie
  191. #EMC live for 2 years w/ 15k users, 27k unique visitors/mo, 150k page views/day w/ 110 active groups! #acweb3 (via @mkbanks)
    13:44 PM Feb 11st from Tweetie
  192. EMC’s #e20 platform is “integral to an employee’s job.” #acweb3 (via @ITSinsider)
    13:44 PM Feb 11st from Tweetie
  193. #EMC webinar “Provide employees a ‘voice’ in the organization”. Yes. Long tail, etc. #acweb3 (via @rickladd)
    13:45 PM Feb 11st from Tweetie
  194. Interesting distinction: e20 as a “conversational platform.” #acweb3 (via @ITSinsider)
    13:45 PM Feb 11st from Tweetie
  195. EMC didn’t replace – they layered in a tool #acweb3 (via @cflanagan)
    13:45 PM Feb 11st from Tweetie
  196. Making sure your employees can collaborate is important before you expose your customers to your ignorance #acweb3 (via @Greg2dot0)
    13:46 PM Feb 11st from Tweetie
  197. Executive champions are so key in driving e2.0, millenials are on the rise and expect social computing in the enterprise (@brandondgates)
    13:46 PM Feb 11st from Tweetie
  198. RT @brandondgates: Email is dead, glad to see large organizations like #EMC utilizing e2.0 to drive collaboration #acweb3 (via @mkbanks)
    13:46 PM Feb 11st from Tweetie
  199. @mkbanks @brandongates “Reports of my demise are greatly exagerated” Signed, Email #acweb3 (via @espnguyen)
    13:46 PM Feb 11st from Tweetie
  200. @EMC Highlight realistic goals; be honest about the cost/benefit. Amazing that needs to be stated, but it does! #acweb3 (via @rickladd)
    13:47 PM Feb 11st from Tweetie
  201. also so important to getting buy-in: be honest about how fast people adopt; it does not happen overnight #acweb3 (via @fgsquared)
    13:47 PM Feb 11st from Tweetie
  202. #emc success factors – realistic goals, honest explaining & executive sponsorship by insightful people #acweb3 (via @frogpond)
    13:47 PM Feb 11st from Tweetie
  203. ROI of social computing was put best by a financial client of #newsgator “ROI of social computing = Risk of Ignoring” (via @brandondgates)
    13:47 PM Feb 11st from Tweetie
  204. @jamiepappas is a pro. awesome job. if you’re missing this webinar, make sure to tune into the recorded webinar. #acweb3 (via @ITSinsider)
    13:47 PM Feb 11st from Tweetie
  205. vry important 2 listen 2 yr community. dont B defensive w/ their objections. Seek 2 understand; then B understood (S. Covey) (via @rickladd)
    13:48 PM Feb 11st from Tweetie
  206. Anticipate, articulate, educate. Show respect for all and don’t expect everyone will be interested. #acweb3 (via @rickladd)
    13:48 PM Feb 11st from Tweetie
  207. Key E2.0 concept “Accept that the Community is not for everyone” #acweb3 (via @Greg2dot0)
    13:48 PM Feb 11st from Tweetie
  208. If enterprises don’t provide employees with a secure convo platform, they’ll find a way to converse elsewhere! #acweb3 (via @TheBrycesWrite)
    13:52 PM Feb 11st from Tweetie
  209. “Accept that community is not for everyone. We elected not to make it a corporate-mandated tool.” #acweb3 (via @ITSinsider)
    13:53 PM Feb 11st from Tweetie
  210. Target the information to the audience: KEY – especially for the critics. Speak directly to/for them. #acweb3 (via @KevinDJones)
    13:53 PM Feb 11st from Tweetie
  211. Overarching commandment: “Trust your employees to do the right thing” (if only <sigh>) Good on #EMC #acweb3 (via @rickladd)
    13:53 PM Feb 11st from Tweetie
  212. business goals -> tools that help achieve those goals #acweb3 (via @AnaDataGirl)
    13:53 PM Feb 11st from Tweetie
  213. (shock horror!) “not everyone is comfortable with the web.” #acweb3 TRUE (via @ITSinsider) < and even less with the social web
    13:53 PM Feb 11st from Tweetie
  214. “Keep it Simple” #acweb3 @JamiePappas (via @Greg2dot0) <funny how the KISS principle is the first thing that gets ignored in failed rollouts
    13:54 PM Feb 11st from Tweetie
  215. EMC strives for 80/20 business/social discussions, recognizing they fuel each other #acweb3 (via @espnguyen)
    13:54 PM Feb 11st from Tweetie
  216. @EMC allows and encourages mixing social discussions w/business. Builds trust and strengthens ties #acweb3 (via @rickladd)
    13:54 PM Feb 11st from Tweetie
  217. “trust employees to do the right thing”–it is so important! What are you afraid might happen? @fgsquared < why hire them if you don’t trst
    13:55 PM Feb 11st from Tweetie
  218. #acweb3 – Socail Conversations facilitate business conversations…and also help break the ice (via @Greg2dot0)
    13:55 PM Feb 11st from Tweetie
  219. “we have a lot of cooler space” :) It’s true, we ARE social animals #acweb3 (via @AnaDataGirl) < and the tools are bringing that back to biz
    13:56 PM Feb 11st from Tweetie
  220. “this is a business platform, that can fuel social conversations which then lead to business conversations” #acweb3 (via @brandondgates)
    13:56 PM Feb 11st from Tweetie
  221. “social conversations drive business conversations”–ppl see work as a comm envir anyway, and allowing ppl to chat helps business @fgsquared
    13:59 PM Feb 11st from Tweetie
  222. #EMC – Trust employees to do the right thing (re: community mgmt) #acweb3 (via @mkbanks) < this is where the cmty mgmt really helps monitor
    14:00 PM Feb 11st from Tweetie
  223. EMC’s popular item in its “social” community is a local restaurant list (wiki) where Sales folks can bring customers. #acweb3 (@ITSinsider)
    14:00 PM Feb 11st from Tweetie
  224. Fear of participation in a public venue is normal. 90-95% of #EMC communities are public to encourage open communication. (via @mkbanks)
    14:04 PM Feb 11st from Tweetie
  225. Most communities wanted to be private. “Can you provide a biz justification for that?” Most couldn’t and it worked out fine. (via @rickladd)
    14:04 PM Feb 11st from Tweetie
  226. “We have very open community guidelines that reinforce common sense.” #acweb3 (via @ITSinsider)
    14:04 PM Feb 11st from Tweetie
  227. “Trust employees to do the right thing” existing policies exist and apply #acweb3 (via @Collabr8tr)<very little tweaking to existing polices
    14:05 PM Feb 11st from Tweetie
  228. Wow. @EMC had never had to disable an account or reprimand an employee–makes trust a little easier. #acweb3 (via @fgsquared) < that is huge
    14:05 PM Feb 11st from Tweetie
  229. No disabling or reprimanding of users at #EMC! Your name follows your behavior… #acweb3 (via @mkbanks) <PersonalBranding DigitalFootprints
    14:05 PM Feb 11st from Tweetie
  230. Someone could cause more damage using email vs an internally protected community (via @jamiepappas) #acweb3 (via @espnguyen) < exactly
    14:06 PM Feb 11st from Tweetie
  231. No content is reviewed before published. Wonderful to hear how well this works for them. I’m a strong believer in it. (via @rickladd)
    14:06 PM Feb 11st from Tweetie
  232. Enterprise community proposals are posted publicly to get others to weigh in and identify redundancy at #emc. #acweb3 (via @nbussard)
    14:07 PM Feb 11st from Tweetie
  233. EMC closed down the ability to self create communities. Too much redundancy.. created separation rather than connection. (via @MeganMurray)
    14:08 PM Feb 11st from Tweetie
  234. #EMC check communities on a monthly basis. If no activity in a month, ask if they need help. After 3 mos with no activity, hide it @nbussard
    14:08 PM Feb 11st from Tweetie
  235. Really like the archive vs. delete approach of inactive communities at #EMC #acweb3 (via @brandondgates) < totally agree
    14:08 PM Feb 11st from Tweetie
  236. #emc success factors at #acweb3 – coaching, education and training (I like the lunch ‘n learn idea, opt-in and freeform I guess) (@frogpond)
    14:09 PM Feb 11st from Tweetie
  237. Lunch and learns, train the trainer, podcasts are all great ways to preach and promote community! #acweb3 (via @mkbanks) < podcasts are huge
    14:09 PM Feb 11st from Tweetie
  238. Also for EC 2.0 training–identify charismatic super users to encourage adoption among their peers and friends #acweb3 (via @fgsquared)
    14:09 PM Feb 11st from Tweetie
  239. Peer word-of-mouth is the validation that spurs adoption. #acweb3 (via @ITSinsider) < positive wow = trust = engagement
    14:10 PM Feb 11st from Tweetie
  240. measure of success= when your phone rings off the hook with an outage (or would there be riots if you took it away) #acweb3 (via @cflanagan)
    14:10 PM Feb 11st from Tweetie
  241. Feeling connected, important, and a part of something as close-knit and timely as EC2.0 increases employee satisfaction (via @fgsquared)
    14:10 PM Feb 11st from Tweetie
  242. Ec2.0 adoption is no different than online community adoption. Start small with passionate people. Find Connectors and Mavens. (@djteknokid)
    14:11 PM Feb 11st from Tweetie
  243. Great job! @JamiePappas . Thx to @20Adoption & @ITSinsider 4 evrytink! (via @rickladd) <once again thanks all for the twts couldn’t attend
    14:12 PM Feb 11st from Tweetie
  244. @rlavigne42 Yes they are. And for the ultimate benefit of the business itself. (via @AnaDataGirl) < Trust is the key to success=social bonds
    14:13 PM Feb 11st from Tweetie
  245. @kitson I think the key is to allow the advocates to rise up and be recognized. so maybe “promote” advocates is a better statement
    14:14 PM Feb 11st from Tweetie