2010-04-02: The @RLavigne42 Tweet Round-Up (#E20, #SocialMedia)

  1. does #e20 lower walls between departments or just give a better catapult to lob ideas over the top? #intranet (via @sammarshall)
    22:02 PM Apr 1st from Tweetie
  2. RT @ross Socialtext releases Enterprise Chatroulette. http://bit.ly/9P7BSN. #e20 (via @cglynch) #AprilFools
    22:02 PM Apr 1st from Tweetie
  3. Reasons why SharePoint plays a role in many comprehensive Enterprise 2.0 strategies: http://bit.ly/8Z1NM4 by @joeloleson #e20 (via @Herkens)
    22:02 PM Apr 1st from Tweetie
  4. Socialtext releases Enterprise Chatroulette, ushering in a new era of Randomized Productivity Management http://bit.ly/9P7BSN (@Socialtext)
    22:03 PM Apr 1st from Tweetie
  5. BTW, there are no additional licensing charges for Socialtext Enterprise Chatroulette http://bit.ly/aVCPuO #e20 (via @alanlepo) #AprilFools
    22:03 PM Apr 1st from Tweetie
  6. Enterprise 2.0 Best Practices @markfidelman http://bit.ly/akh8SP (via @roundtrip) #AprilFools #E20
    22:04 PM Apr 1st from Tweetie
  7. Blogged: Enterprise 2.0 reads – March 2010 http://bit.ly/9ZYyS8 #E20 (via @lammiia)
    22:05 PM Apr 1st from Tweetie
  8. RT @ekolsky: Greener Pastures, here I come! @drnatalie leaves Forrester! (Good Move) http://bit.ly/cJEhN7 #sCRM (via @drnatalie) < Congrats
    22:06 PM Apr 1st from Tweetie
  9. “Facebook Introduces Community Pages” http://bit.ly/bb8sOA (via @vansnick)
    0:51 AM Apr 2nd from Tweetie
  10. The Collapse of Complex Business Models (@cshirky) http://techme.me/=N14 (via @Techmeme)
    0:52 AM Apr 2nd from Tweetie
  11. OH: ‘In a big company, “Innovation” on your business card just means “First to go in a downturn.” (via @cshirky)
    0:52 AM Apr 2nd from Tweetie
  12. From Social Media to Social Strategy http://bit.ly/91nPxh #sCRM #socialmedia (via @HKotadia)
    2:38 AM Apr 2nd from Tweetie
  13. Community Manager : le Mandrake du Web ? http://bit.ly/9e4iXS (via @Axyome)
    3:22 AM Apr 2nd from Tweetie
  14. @Axyome Merci
    3:22 AM Apr 2nd from Tweetie
  15. Failure, success and neither http://bit.ly/aW6jG8 (via @sethgodins) As always. An inspiring viewpoint and a good start to the day.
    5:16 AM Apr 2nd from Tweetie
  16. New From Twitter: Most Popular Tweets Appear (When Available) on Search Results Pages http://j.mp/awBfmM (via @jeanlucr)
    5:16 AM Apr 2nd from Tweetie
  17. Via @lammiia The Must Read Enterprise 2.0 Articles – A Guide http://bit.ly/bddfx7 (via @aponcier) Now that is a roundup. Well done Mark!!!
    5:18 AM Apr 2nd from Tweetie
  18. 30 Beautiful Rainbow #Photography http://bit.ly/4rFdWd (via @ruhanirabin)
    5:18 AM Apr 2nd from Tweetie
  19. RT @walternaeslund Why $300 per Hour Consultants Give Away Everything They Know for Free. http://bit.ly/9RE0rB (via @letterpress_se)
    5:19 AM Apr 2nd from Tweetie
  20. @MarkTamis Mark, you stood up and posted a heathfelt entry last month. It well deserves being on that list.
    5:19 AM Apr 2nd from Tweetie
  21. @MarkTamis Totally agree. Sometimes we need to remind ourselves of what the core values are. I could sense your frustration from no answer
    6:05 AM Apr 2nd from Tweetie
  22. 10 Simple Google Search Tricks http://bit.ly/aqZaB3 via http://www.diigo.com/~driessen (via @driessen)
    6:08 AM Apr 2nd from Tweetie
  23. The Five Pillars of Social Media Marketing http://bit.ly/oO8El (via @delicious50)
    6:10 AM Apr 2nd from Tweetie
  24. @MarkTamis The organizers of the conference should consider setting up an OpenSpace format complimenting their current tracks for the others
    6:22 AM Apr 2nd from Tweetie
  25. The 30 Secret Rules Of Social Media http://j.mp/6uDMdU (via @dragosroua) (via @ruhanirabin)
    16:37 PM Apr 2nd from Tweetie

2010-02-11: The @RLavigne42 Tweet Round-Up (#scrmsummit, #E20, #acweb3, #SocialMedia, #sCRM)

245 Enclosed @RLavigne42 Tweets aggregating:

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My Thoughts Enclosed…

  1. @prem_k says call center guys in Bangalore don’t have time to share knowledge and training << customers already know this! @mkrigsman
    18:00 PM Feb 10th from Twitterrific
  2. @pgreenbe: The New Contact Center – measure for results, not savings. remember there are human beings on both sides of call. (@BrentLeary)
    18:00 PM Feb 10th from Twitterrific
  3. #customerservice suffers from the Rodney Dangerfield Affect – not enough respect #SCRMSummit #SCRM (via @drnatalie)
    18:00 PM Feb 10th from Twitterrific
  4. Ave. cost per incident: $49 Day 1 Resolution, $61 Day 2 Res., $155 Day 3 Res. according to ServiceXRG 2008 (via @CRMStrategies)
    18:01 PM Feb 10th from Twitterrific
  5. @pgreenbe on New Contact Center: If you ignore call rez. issues, service costs will rise as custs will keep calling #scrm (via @dmyron)
    18:01 PM Feb 10th from Twitterrific
  6. contact ctr: listen, learn, act – strong self svc – prevent, not just solve prob #scrmsummit (via @mfauscette)
    18:02 PM Feb 10th from Twitterrific
  7. ACT! customer community (based on Lithium) is well-organized and a good example to follow – @pgreenbe #scrmsummit (via @mkrigsman)
    18:02 PM Feb 10th from Twitterrific
  8. When will CxO ‘s get #customerservice is an executive, bottomline decision? #SCRMSummit #SCRM (via @drnatalie)
    18:02 PM Feb 10th from Twitterrific
  9. The New (Social) Customer Advocate – my thoughts on engaging w customers in a social world http://ow.ly/15Tmc (via @CRMStrategies)
    18:03 PM Feb 10th from Twitterrific
  10. call ctr tech: txt/sentiment analysis, speech analytics, SocMed monitoring, web self svc, CRM integration #scrmsummit (via @mfauscette)
    18:03 PM Feb 10th from Twitterrific
  11. maybe have CxO required 2 sit in call center 2 days/ qtr 2 get customer frustration #customerservice #SCRMSummit #SCRM (via @drnatalie)
    18:04 PM Feb 10th from Twitterrific
  12. RT @BrentLeary: @pgreenbe: more important metric to track – first contact resolution. #scrmsummit (via @jesus_hoyos)
    18:04 PM Feb 10th from Twitterrific
  13. in case U missed it, 8 case studies on social #customerservice, use of Twitter, communities, ROI http://bit.ly/9ZGeWG #scrm (via @drnatalie)
    18:04 PM Feb 10th from Twitterrific
  14. Social CRM: products, services, tools, and experiences that allow customers to sculpt their own experience with you. (via @mkrigsman)
    18:04 PM Feb 10th from Twitterrific
  15. The Social Customer is far more aggressive, far more proactive in speaking their mind #scrmsummit (via @CRMStrategies)
    18:05 PM Feb 10th from Twitterrific
  16. Radian6 is talking bout social media monitoring / engagement #customerservice #SCRMSummit #SCRM (via @drnatalie)
    18:05 PM Feb 10th from Twitterrific
  17. Ryan Strynatka from @radian6 is on the stage. #scrmsummit (via @BrentLeary)
    18:05 PM Feb 10th from Twitterrific
  18. Build a model that that enables customers to shape their own experience & speak as favorably as possible about it. (via @CRMStrategies)
    18:06 PM Feb 10th from Twitterrific
  19. “You can’t ask a social (Web) conversation to be on hold for 25 minutes; it just doesn’t fly.” @Strynatka of Radian6 (via @jchernov)
    18:06 PM Feb 10th from Twitterrific
  20. Radian6: “Transform your organization through listening” << nice in theory but requires hard news and details (via @mkrigsman)
    18:07 PM Feb 10th from Twitterrific
  21. RT @mkrigsman: ACT! customer community (Lithium) – Here’s ACTUAL case study http://bit.ly/52Hd5v – #SCRM #customerservice (via @drnatalie)
    18:07 PM Feb 10th from Twitterrific
  22. Most internal advocates do it for reasons beyond simple “job description:” empowerment, personality, etc. – Radian6 (via @CRMOutsiders)
    18:07 PM Feb 10th from Twitterrific
  23. Case study on Lenovo #CustomerService online Community – cost reduction, customer loyalty http://bit.ly/cYlGSB #SCRM (via @drnatalie)
    18:08 PM Feb 10th from Twitterrific
  24. Two take aways fr @pgreenbe this morning – #customerservice fix front line empowerment. More channels=data integration fail (via @bsdalton)
    18:08 PM Feb 10th from Twitterrific
  25. Case study on B2B Intel online Community – cost reduction, customer loyalty, product innovation http://bit.ly/5MmV6H #SCRM (via @drnatalie)
    18:08 PM Feb 10th from Twitterrific
  26. List of B2B #customerservice communities http://bit.ly/a6V19V #scrmsummit #SCRM (via @drnatalie)
    18:09 PM Feb 10th from Twitterrific
  27. Case study on Cisco / Linksys #CustomerService online Community – cost reduction, customer loyalty http://bit.ly/c9sZMy #SCRM (@drnatalie)
    18:09 PM Feb 10th from Twitterrific
  28. Impressive demo from Radian6 — interesting Twitter analysis and social media monitoring #scrmsummit (via @mkrigsman)
    18:09 PM Feb 10th from Twitterrific
  29. How 2 calculate ROI of #customerservice online communities #SCRM #SCRMSummit http://bit.ly/ddp1zJ (via @drnatalie)
    18:09 PM Feb 10th from Twitterrific
  30. 5 BP strategies for #customerservice #socialmedia #SCRMSummit #SCRM http://bit.ly/kpXLb (via @drnatalie)
    18:10 PM Feb 10th from Twitterrific
  31. case study: How NetApp uses online customer communities 4 business http://bit.ly/ctIjdJ #SCRMSUmmit #SCRM #customerservice (via @drnatalie)
    18:10 PM Feb 10th from Twitterrific
  32. case study: how Infusionsoft uses #social media 4 #customerservice costs reduction http://bit.ly/axgptH #SCRMSummit #SCRM (via @drnatalie)
    18:11 PM Feb 10th from Twitterrific
  33. @prem_k you use radian6 to capture “feedback” then need to feed into analytics to get actionable insights #scrmsummit (via @ekolsky)
    18:11 PM Feb 10th from Twitterrific
  34. @prem_k and then you use the actionable insight s to improve experiences… SCRM circle of life in full swing #scrmsummit (via @ekolsky)
    18:11 PM Feb 10th from Twitterrific
  35. @prem_k without partners adding “what to do” to radian6, it is a firehose. #scrmsummit (via @ekolsky)
    18:11 PM Feb 10th from Twitterrific
  36. @MarkTamis BI tools, manual filtering removes the automation from the equation, cannot scale #scrmsummit (via @ekolsky)
    18:11 PM Feb 10th from Twitterrific
  37. often engagement is categorized as a depth of a thread #scrmSummit #SCRM #customerservice (via @drnatalie)
    18:12 PM Feb 10th from Twitterrific
  38. engagement = also are the # of people who comment on it, give it a kudo, RT It etc… #scrmsummit #customerservice #SCRM (via @drnatalie)
    18:12 PM Feb 10th from Twitterrific
  39. @prem_k rules engine is a small part of it, still need the workflows to act… rules only point the way, still need to execute (@ekolsky)
    18:13 PM Feb 10th from Twitterrific
  40. @ekolsky route the social data to the proper WF tools after parsing thru rules & doing some opinion/text analytics (via @prem_k)
    18:13 PM Feb 10th from Twitterrific
  41. @ekolsky – sounds like our upcoming roadshow on #socialmedia #SCRM #customerservice ROI and analytics is needed #scrmsummit (via @drnatalie)
    18:14 PM Feb 10th from Twitterrific
  42. @phsoffer we are always getting caught in tools, people feel good if they can touch it – not having to think about intangibles(via @ekolsky)
    18:14 PM Feb 10th from Twitterrific
  43. Takes CxO approval 4 #socialmedia analytics 2 B used 2 change business. Org / culture change required. #customerservice (via @drnatalie)
    18:15 PM Feb 10th from Twitterrific
  44. a lot of interest in the Radian6 preso, socialytics is a compelling topic #scrmsummit (via @mfauscette)
    18:15 PM Feb 10th from Twitterrific
  45. The Individual Customer #scrmsummit @pgreenbe Social CRM is about focusing on the customer as Humans! (via @mjayliebs)
    18:15 PM Feb 10th from Twitterrific
  46. @pgreenbe highlighting the importance of human emotion as a key component of customer experience. #scrmsummit (via @CRMStrategies)
    18:16 PM Feb 10th from Twitterrific
  47. “CRM is the only science of business that attempts to reproduce an art of life.” -pgreenbe #scrmsummit (via @sapcrm)
    18:16 PM Feb 10th from Twitterrific
  48. experience: ordinary is kept ordinary – customer expectations are exceeded – flexible approach #scrmsummit (via @mfauscette)
    18:16 PM Feb 10th from Twitterrific
  49. “All things are self-perfecting, but are not perfect.” — true words of wisdom from @pgreenbe #scrmsummit (via @mkrigsman)
    18:16 PM Feb 10th from Twitterrific
  50. @pgreenbe at #scrmsummit: optimal condition is for customer to perceive a company as a company like me. (via @dmyron)
    18:16 PM Feb 10th from Twitterrific
  51. RT @mikeboysen: I want a company to be like me…always late for everything #scrmsummit (just kidding) | more pragmatic wisdom :) (@ekolsky)
    18:17 PM Feb 10th from Twitterrific
  52. @mkrigsman Thowing $1M in salary at a $500M cust svc problem doesn’t necessarily solve problems [re:Comcast] #scrmsummit (via @theMetz)
    18:18 PM Feb 10th from Twitterrific
  53. #scrmsummit “@comcastcares has a staff of 11 people but remainder of organization doesn’t get it” — @pgreenbe (via @mkrigsman)
    18:22 PM Feb 10th from Twitterrific
  54. “Do not underestimate the power of coolness in this stuff — people like to feel good.” — @pgreenbe << Apple would agree (@mkrigsman)
    18:22 PM Feb 10th from Twitterrific
  55. Customer Experience is the responsibility of the whole company, not one group or individual #scrmsummit (via @mjayliebs)
    18:22 PM Feb 10th from Twitterrific
  56. Work to exceed customer expectation – should not be hard as we heard 40% of people do not have any (as we heard b4) @pgreenbe (@mjayliebs)
    18:23 PM Feb 10th from Twitterrific
  57. @pgreenbe One way or another… It all (success w/ customer service) comes back to (corporate) culture. #scrmsummit (via @jberkowitz)
    18:23 PM Feb 10th from Twitterrific
  58. @pgreenbe at #scrmsummit: In the past we focused on getting customers to buy. Now we’re focusing on how to get their attention (via @dmyron)
    18:24 PM Feb 10th from Twitterrific
  59. The Attention (Deficit) Social culture is being discussed @pgreenbe #scrmsummit – (via @mjayliebs)
    18:24 PM Feb 10th from Twitterrific
  60. @pgreenbe at #scrmsummit: You set the level of expectations to the customer. If you don’t meet it, you’re doomed. (via @dmyron)
    18:24 PM Feb 10th from Twitterrific
  61. @pgreenbe at #scrmsummit: You’re competing against what it takes to get customer trust. (via @dmyron)
    18:24 PM Feb 10th from Twitterrific
  62. @pgreenbe on Attention and Expectations at #scrmsummit: All get direct mail, almost none read it and throw most of it out. (via @dmyron)
    18:25 PM Feb 10th from Twitterrific
  63. In an ADD world that’s flooded with messages (>3K/day) how do you get / keep the customer’s attention? #scrmsummit (via @mfauscette)
    18:25 PM Feb 10th from Twitterrific
  64. The key in customer experience is the granularity with which we emote – think on that @pgreenbe #scrmsummit (via @mjayliebs)
    18:26 PM Feb 10th from Twitterrific
  65. Comcast – earnings up http://bit.ly/cWgMaT Maybe more customers need 2 vote w/ their feet… customerservice #SCRM (via @drnatalie)
    18:27 PM Feb 10th from Twitterrific
  66. With Comcast earnings up, bet CxO doesn’t get #customerservice matters http://bit.ly/cWgMaT customerservice #SCRMSummit #SCRM (@drnatalie)
    18:27 PM Feb 10th from Twitterrific
  67. @drnatalie The problem is that there are few compelling places those feet can take us. #SCRMSummit #SCRM (via @jchernov)
    18:27 PM Feb 10th from Twitterrific
  68. @pgreenbe: Social Characteristics – Core: identity, objects and context. #scrmsummit (via @BrentLeary)
    18:27 PM Feb 10th from Twitterrific
  69. @pgreenbe: sharing is the main characteristic in many ways with respect to social characteristics. #scrmsummit (via @BrentLeary)
    18:28 PM Feb 10th from Twitterrific
  70. Checking out the #scrmsummit page at @wthashtag http://wthashtag.com/scrmsummit (via @drnatalie)
    18:28 PM Feb 10th from Twitterrific
  71. The ease & speed w/ which ppl can create & share content & connections is the force behind the changes we are experiencing. (via @prem_k)
    18:28 PM Feb 10th from Twitterrific
  72. @pgreenbe: customers think like humans, not like businesses. #scrmsummit (via @BrentLeary)
    18:29 PM Feb 10th from Twitterrific
  73. Social Characteristics include demographic, socialgraphic, physcographic info. (1/2) #scrmsummit (via @CRMStrategies)
    18:29 PM Feb 10th from Twitterrific
  74. RT @comcastcares: issue is central call ctr + local market call ctrs = inconsistency in service, KM..#customerservice (via @drnatalie)
    18:29 PM Feb 10th from Twitterrific
  75. the customer experience is at risk from any point of failure in the companies value chain #scrmsummit (via @mfauscette)
    18:30 PM Feb 10th from Twitterrific
  76. @pgreenbe you need 2 figure out the level of transparency in the ecosystem in order to make the Collaborative Value Chain 2 work @MarkTamis
    18:30 PM Feb 10th from Twitterrific
  77. making customer experience better has to be based on the customer’s definition of “better” #scrmsummit (via @mfauscette)
    18:30 PM Feb 10th from Twitterrific
  78. @pgreenbe: Procter and Gamble is a great example of a company that has created a collaborative value chain. #scrmsummit (via @BrentLeary)
    18:31 PM Feb 10th from Twitterrific
  79. RT @LithiumTech [Newsletter] NEW! Great articles in InSocialCRM Issue #1 for 2010 http://bit.ly/98fsp0 #scrmsummit (via @wcheng86)
    18:31 PM Feb 10th from Twitterrific
  80. value rules the world, not price #scrmsummit (via @mfauscette)
    18:31 PM Feb 10th from Twitterrific
  81. Customer experience, not product or service offering is now where you can build your company’s competitive advantage (via @MarkTamis)
    18:32 PM Feb 10th from Twitterrific
  82. The desired Customer Experience is at the core of P&G’s innovation strategy.. focused around co-creation & user communities (via @wimrampen)
    18:32 PM Feb 10th from Twitterrific
  83. @pgreenbe: Vocalpoint became so successful it was spun off as its own business. #scrmsummit (via @BrentLeary)
    18:32 PM Feb 10th from Twitterrific
  84. RT @BrentLeary: @pgreenbe: P&G built Vocalpoint network of moms – 2 become a member you have to demonstrate having ur own network of 25 moms
    18:33 PM Feb 10th from Twitterrific
  85. Desired is key-word here.. it is not about the best or highest quality in Customer Experience.. focus on actual needs (via @wimrampen)
    18:33 PM Feb 10th from Twitterrific
  86. #Innocentive will likely become a model for innovative communities across industries/verticals in the future. #scrmsummit (@CRMStrategies)
    18:33 PM Feb 10th from Twitterrific
  87. @jasonbreed it’s also about aligning ecosystem constituents capabilities/cultures around the customer experience #scrmsummit (@MarkTamis)
    18:34 PM Feb 10th from Twitterrific
  88. Hey, #SCRMsummit folks: Hope you find a moment to incorporate @denispombriant‘s thoughts on “Hope” http://wp.me/pgUfa-eD (via @kitson)
    18:34 PM Feb 10th from Twitterrific
  89. “Pricing design from the shelf back” – set consumer-friendly price and reverse engineer supply chain to meet it #scrmsummit (via @mkrigsman)
    18:35 PM Feb 10th from Twitterrific
  90. RT @blairplez: United Breaks Guitars Song 2 http://bit.ly/K37pX – if only all wronged consumers could do this #cctr #Scrm (via @drnatalie)
    18:35 PM Feb 10th from Twitterrific
  91. strategy example Philly Flyers: engage fans all ways – know fan’s lifestyle & customize experience – measure & learn (via @mfauscette)
    18:35 PM Feb 10th from Twitterrific
  92. Flyers “how you doin?” program: greet everyone, answer ?’s for all, go above & beyond #scrmsummit (via @mfauscette)
    18:36 PM Feb 10th from Twitterrific
  93. Philadelphia Flyers “How You Doin'” customer experience program rewarded staff for providing execptional fan experiences. (via @jchernov)
    18:36 PM Feb 10th from Twitterrific
  94. Philadelphia Flyers: Implementing CRM software is not enough — need to think about meaning / relationships with the customer. (@mkrigsman)
    18:36 PM Feb 10th from Twitterrific
  95. RT @mkrigsman: Optimal customer: advocates + company = love << quite the ideal scenario #scrmsummit (via @jesus_hoyos)
    18:36 PM Feb 10th from Twitterrific
  96. @pgreenbe argues that Advocates are potentially more valuable than Loyal Customers #scrmsummit (via @CRMStrategies)
    18:37 PM Feb 10th from Twitterrific
  97. RT @mfauscette: don’t presume for the customer #scrmsummit (via @fdomon)
    18:37 PM Feb 10th from Twitterrific
  98. advocates + company = love : the optimal customer #scrmsummit (via @mfauscette)
    21:49 PM Feb 10th from Twitterrific
  99. @pgreenbe at #scrmsummit: Only people with low self-esteem issues accept being treated as a low-value customer. (via @dmyron)
    21:49 PM Feb 10th from Twitterrific
  100. customer advocates potentially higher value to the company than loyal customer #scrmsummit (via @mfauscette)
    21:49 PM Feb 10th from Twitterrific
  101. Advocates are created through CONTINUOUS: Engagement, Transparency, Authenticity – @pgreenbe #scrmsummit (via @CRMStrategies)
    21:49 PM Feb 10th from Twitterrific
  102. Seth Godin says, “Date your customers,” via @pgreenebe at #scrmsummit (via @phsoffer)
    21:50 PM Feb 10th from Twitterrific
  103. Social CRM advocates are powerful forces for goodness. Except if you make them mad!! #scrmsummit (via @mkrigsman)
    21:50 PM Feb 10th from Twitterrific
  104. advocates find you other customers (trust filtering is powerful) #scrmsummit (via @mfauscette)
    21:50 PM Feb 10th from Twitterrific
  105. @kitson Not solicit per se, but act accordingly and be responsive to non monetary contributions to the ecosystem #scrmsummit (@mjayliebs)
    21:51 PM Feb 10th from Twitterrific
  106. Recommended Reading: How consumer conversation will transform business http://ow.ly/1622F #scrmsummit (via @CRMStrategies)
    21:51 PM Feb 10th from Twitterrific
  107. RT @mjayliebs: Time is a valuable commodity, from your prospects, customers and peers| think of customer productivity (via @jesus_hoyos)
    21:52 PM Feb 10th from Twitterrific
  108. measuring advocacy: customer lifetime value, customer referral value, customer brand value: Dr V. Kumar #scrmsummit (via @mfauscette)
    21:52 PM Feb 10th from Twitterrific
  109. Contrast of approach vs. NPS: Would you recommend my company? vs. DID YOU recommend my company? #scrmsummit (via @CRMStrategies)
    21:52 PM Feb 10th from Twitterrific
  110. Follow up questions: (1) Did the person you refer actually buy? (2) Were they profitable to the company? #scrmsummit (via @CRMStrategies)
    21:53 PM Feb 10th from Twitterrific
  111. “Net Promoter Score” was a nice start. -@pgreenbe #scrmsummit (via @jchernov)
    21:53 PM Feb 10th from Twitterrific
  112. @pgreenbe: 81 yr. old lady packer fan breaks down game footage right after the game – that’s customer advocacy! #scrmsummit (@BrentLeary)
    21:53 PM Feb 10th from Twitterrific
  113. “Customer needs have changed. We have not cared.” #scrmsummit Priceless. (via @theMetz)
    21:55 PM Feb 10th from Twitterrific
  114. RT @theMetz: “Customer needs have changed. We have not cared.” #scrmsummit Priceless | its so true, its almost not funny (via @drnatalie)
    21:55 PM Feb 10th from Twitterrific
  115. RT @mikeboysen: RT @MWardley: RT @MarkTamis Customer Satisfaction = useless metric at this point #scrmsummit |Totally agree (via @drnatalie)
    21:56 PM Feb 10th from Twitterrific
  116. being social will give a new dimension to the enterprise chain, but with caution...#scrmsummit (via @twitrvenky)
    21:56 PM Feb 10th from Twitterrific
  117. SAPACLESOFT presentation report from the #scrmsummit – based on case study group exercise http://bit.ly/df2paV (via @mkrigsman)
    21:57 PM Feb 10th from Twitterrific
  118. PDFs of Tweets #SCRMSummit day 1 http://bit.ly/SCRMSummit01 and now day 2 http://bit.ly/SCMSummit02 (each ~3MB) (via @ekolsky)
    21:58 PM Feb 10th from Twitterrific
  119. #scrmsummit complete. Tremendous gathering. Thanks (via @bsdalton) < thanks everyone for your tweets and insights #scrm
    21:59 PM Feb 10th from Twitterrific
  120. @wimrampen `the difference is still made by people: what are you listening for & how do you act is not decided by a system` @Greenbizstartup
    22:00 PM Feb 10th from Twitterrific
  121. Working on logistics for tomorrow’s unconference, 8:30-11:30 am stay tuned. #scrmsummit (via @theMetz)
    22:01 PM Feb 10th from Twitterrific
  122. @theMetz looking forward to hearing about the unconference. Keep twitterdom posted #scrmsummit (via @klrichardson)
    22:01 PM Feb 10th from Twitterrific
  123. Live demos. William Shatner! Watch the entire Lotusphere 2010 Opening General Sessionhttp://bit.ly/9ykAjA #ls10 (via @lotusphereblog)
    22:03 PM Feb 10th from Twitterrific
  124. All Lotusphere 2010 OGS demo’s in under 30 mins. http://goo.gl/xEmr #ls10 (via @bijns)
    22:04 PM Feb 10th from Twitterrific
  125. see the IBM Project Vulcan demo in the #ls10 keynote around 2:02 http://tinyurl.com/y86wlen (posted wrong url few days ago) (via @creckling)
    22:05 PM Feb 10th from Twitterrific
  126. reading @the_schwartz blog – interesting perspective: http://tinyurl.com/ygs2j34 #ibmprojectvulcan #ls10 (via @creckling)
    22:05 PM Feb 10th from Twitterrific
  127. Practical Techniques for Designing Better Elearning – Learning Solutions #LS10 http://screenr.com/r3d (via @elearning)
    22:06 PM Feb 10th from Twitterrific
  128. RT @Lotus_DE: What Lotusphere 2010 meant for Unified Communications > “SametimeBlog”http://bit.ly/cEtoGE#ls10 (via @katmandelstein)
    22:07 PM Feb 10th from Twitterrific
  129. #ls10 BAD / #ls2010 GOOD RT @bschlenker: Hashtag for Learning Solutions Conference #LS2010 (via @Tim_M_Martin)
    22:07 PM Feb 10th from Twitterrific
  130. RT @gyehuda Measuring Community Strength http://goo.gl/fb/SRwX #e20 (via @bhc3)
    22:10 PM Feb 10th from Twitterrific
  131. #E20 Enterprise 2.0 Start Up Yammer Snags $10 Million in Funding http://url4.eu/1Jpdr (via @enterprisetwo)
    22:11 PM Feb 10th from Twitterrific
  132. #E20 links for 2010-02-04 http://url4.eu/1Jpdo (via @enterprisetwo)
    22:11 PM Feb 10th from Twitterrific
  133. Enterprise 2.0 Roll-up: Social Computing is Eating Corporate Dollars and Sense #e20 http://bit.ly/c29V7F (via @hebsgaard)
    22:11 PM Feb 10th from Twitterrific
  134. The #Social #CRM and Enterprise 2.0 Experience Continuum http://ow.ly/1426o #E20 #SCRM (via @ChrisRetz)
    22:12 PM Feb 10th from Twitterrific
  135. Twitter CEO @ev on how Twitter was born! http://bit.ly/5g4qy8 #twitter #socialmedia #sCRM #PR #innovation #e20 (via @hkotadia)
    22:12 PM Feb 10th from Twitterrific
  136. 4 Ps of effective #collaboration#Purpose#People#Process#Place http://bit.ly/4V4Es7 #E2 #E20 #Leadership #VirtualTeams (via @ldatta)
    22:13 PM Feb 10th from Twitterrific
  137. Reading IBM’s social media strategy >> Def. great case-study http://ow.ly/1495K #E20 #SocialMedia (via @lammiia)
    22:13 PM Feb 10th from Twitterrific
  138. Identifying #e20 champions? @michaelido has some good insightshttp://icio.us/0tjfuf (via @markgould13)
    22:13 PM Feb 10th from Twitterrific
  139. RT @bduperrin: Reading : enterprise 2.0 – The Afterhttp://bit.ly/bYST1R >Great work from the 2.0 adoption Council #e20 (via @lammiia)
    22:14 PM Feb 10th from Twitterrific
  140. 9 Enterprise 2.0 Predictions for #2010 http://bit.ly/6a0ST0 (via @newsgator#E20Yet CEOs will not “get” social yet (via @PeteModi)
    22:14 PM Feb 10th from Twitterrific
  141. Booz Allen’s 5 valuable #e20 lessons learned @walton3 http://bit.ly/6LLea5 (via @BillIves @ffblog#bahe20 (via @PeteModi)
    22:14 PM Feb 10th from Twitterrific
  142. Reading : IBM Driving adoption of Lotus Connections http://cot.ag/cyJZGc >Basic but essential rules for any #e20 project (via @bduperrin)
    22:15 PM Feb 10th from Twitterrific
  143. I think facebook can make a really strong #e20 play, essentially most new vendors are replicating many of the same functionalities (@jacobm)
    22:15 PM Feb 10th from Twitterrific
  144. @jacobm replace Facebook with LinkedIn — and tell me what you think about your last tweet. #e20 (via @gyehuda)
    22:15 PM Feb 10th from Twitterrific
  145. Thanks the the good people at @newsgator you can read an excellent report on #e20 adoption. http://bit.ly/a2uVre (that I wrote) (@gyehuda)
    22:16 PM Feb 10th from Twitterrific
  146. 1 personal phone number is worth 10K followers. Don’t loose sight of what real networking can do. #e20 (via @joemsie)
    22:17 PM Feb 10th from Twitterrific
  147. #E20 Micro-Blogging is Good for Leadership, Good for Your Culture http://url4.eu/1KWYK (via @enterprisetwo)
    22:17 PM Feb 10th from Twitterrific
  148. #E20 Adressing time issues in Enterprise 2.0 approaches http://url4.eu/1KWYM (via @enterprisetwo)
    22:18 PM Feb 10th from Twitterrific
  149. #E20 The power of personal brands in strategy and attracting talent http://url4.eu/1KZyO (via @enterprisetwo)
    22:18 PM Feb 10th from Twitterrific
  150. #E20 Forrester to Analysts that Have Their Own Blogs: Umm, No http://url4.eu/1KbMx (via @enterprisetwo)
    22:18 PM Feb 10th from Twitterrific
  151. B2B: Business Case for Social Media http://bit.ly/d0OIw0 #sCRM #socialmedia #e20 #b2b #SM (via @hkotadia)
    22:18 PM Feb 10th from Twitterrific
  152. Enterprise 2.0 Management 10 Principles in Video http://bit.ly/a8IEJd /via @ceciiil by @RLavigne42 #e20 #stopandthink (via @raesmaa)
    22:18 PM Feb 10th from Twitterrific
  153. @roundtrip My two cents on Facebook, boundaries and affordances of trust http://j.mp/9zszQZ #e20 #KM #SM (via @roundtrip)
    22:42 PM Feb 10th from Twitterrific
  154. Should Companies ban Employees’ Private Blogs or Social Media use? http://bit.ly/bn0t8s #sCRM #CRM #e20 #web20 #socialmedia (via @hkotadia)
    22:42 PM Feb 10th from Twitterrific
  155. Paul Greenberg uncovers real value in #e20 via @dhinchcliffe “ferret out the influencers “ http://bit.ly/cMtDY5 (via @joemsie)
    22:42 PM Feb 10th from Twitterrific
  156. RT @olivermarks Maze 2.0: Differentiating Business Value from Fashions http://bit.ly/aSGqYk #e20 (via @andgenth)
    22:43 PM Feb 10th from Twitterrific
  157. #E20 management 10 principles presented at CIPS IT Executive in Toronto by @rlavigne42 http://wp.me/p58hh-sX. Great Job Robert! (@ceciiil)
    22:44 PM Feb 10th from Twitterrific
  158. Patterns of successful of successful #E20 rollouts http://bit.ly/cCUNNy - interesting WP by the 2.0 adoption council (via @francoisxmeyer)
    22:44 PM Feb 10th from Twitterrific
  159. Jive, SocialText & Atlassian listed as “Three Sleek Social Networking Alternatives” to SharePoint // http://bit.ly/cBghPj // @georgedearing
    22:45 PM Feb 10th from Twitterrific
  160. 5 elevator pitches for Enterprise 2.0 adoption http://bit.ly/dibZQr @ceciiil [Spot on personas; catchy & relevant data pts. #e20] (@LLiu)
    22:46 PM Feb 10th from Twitterrific
  161. #E20 Like Media, Research Needs to Be Social, Too [GigaOM] http://url4.eu/1LWRk (via @enterprisetwo)
    22:46 PM Feb 10th from Twitterrific
  162. Innovation and Reputation http://bit.ly/9WXBgn by @DrewBoyd > you must give to get when it comes to collaborative #innovation (via @bhc3)
    22:46 PM Feb 10th from Twitterrific
  163. RT @VenessaMiemis: really good post on how to facilitate enterprise 2.0 adoptiohttp://bit.ly/bLROrv (thx @BFchirpy) (via @johannabragge)
    22:47 PM Feb 10th from Twitterrific
  164. Social Media students must know – 5 Levels of Effective Communication in the Social Media Age #e20 http://bit.ly/9WJ02N (via @joemsie)
    22:47 PM Feb 10th from Twitterrific
  165. #E20 SocialFest: Building Enterprise 2.0 Apps on SharePoint http://url4.eu/1LbhN (via @enterprisetwo)
    22:48 PM Feb 10th from Twitterrific
  166. #E20 Success in 2010: Realizing the Benefits of Enterprise 2.0 http://url4.eu/1LdQb (via @enterprisetwo)
    22:48 PM Feb 10th from Twitterrific
  167. #E20 The Perils of a Web 2.0 Transition on Your Business Processes http://url4.eu/1LezC (via @enterprisetwo)
    22:48 PM Feb 10th from Twitterrific
  168. HR has to change for #e20 to work http://bit.ly/b53ugF (via @gminks)
    22:48 PM Feb 10th from Twitterrific
  169. Empathy is the new black http://is.gd/7YKaH #e20 (via @uwehook)
    22:49 PM Feb 10th from Twitterrific
  170. #E20 The Man Who Looked Into Facebook’s Soul http://url4.eu/1LmfK (via @enterprisetwo)
    22:49 PM Feb 10th from Twitterrific
  171. #E20 Google Buzz takes the fight to Facebook http://url4.eu/1MGgG (via @enterprisetwo)
    22:49 PM Feb 10th from Twitterrific
  172. #Hinchcliffe: First impressions of Google Buzz: Smart, useful, long road ahead http://bit.ly/beBX6m #e20 (via @wissensauslese)
    22:49 PM Feb 10th from Twitterrific
  173. #E20 Can Google Generate Buzz in the Enterprise? http://url4.eu/1MJhq (via @enterprisetwo)
    22:49 PM Feb 10th from Twitterrific
  174. RT @olivermarks Who Dat? Buzz… http://bit.ly/cTbjR5 #e20 (via @andgenth)
    22:50 PM Feb 10th from Twitterrific
  175. RT @Herkens @rossdawson on Gartner Enterprise 2.0 predictions http://bit.ly/c5LyBa #e20 __ agree mostly, lifestreams vs. email @frogpond
    22:50 PM Feb 10th from Twitterrific
  176. The Problem With Google Buzz, reliance on Gmail and assumption that e-mail contacts are my friends http://bit.ly/cRnjxB #e20 (@multisilta)
    22:51 PM Feb 10th from Twitterrific
  177. New blog post: Why Ideas Are Core to Enterprise 2.0 http://bit.ly/9XCpzX #e20 #innovation (via @bhc3)
    22:51 PM Feb 10th from Twitterrific
  178. #E20 Facebook And Google On A Collision Course http://url4.eu/1Mfmq (via @enterprisetwo)
    22:51 PM Feb 10th from Twitterrific
  179. #E20 Google Buzz: For Most Enterprises, Much Ado About Nothing http://url4.eu/1MhlQ (via @enterprisetwo)
    22:51 PM Feb 10th from Twitterrific
  180. Gil Yehuda: Corporate Backlash to Social Media http://bit.ly/c2ebST #e20 (via @raesmaa)
    22:52 PM Feb 10th from Twitterrific
  181. #E20 Google feeds mobile social craze with a little Buzz http://url4.eu/1Muzh (via @enterprisetwo)
    22:52 PM Feb 10th from Twitterrific
  182. RT @ClintonBravo New blog post: Project Management Basics. http://bit.ly/9djSmz (@ManagerGuru)
    22:54 PM Feb 10th from Twitterrific
  183. MySpace, R.I.P: My latest piece on why I think MySpace’s days are numbered. http://bit.ly/anIL1M from @gigaom (via @om)
    22:55 PM Feb 10th from Twitterrific
  184. Giving up on your dreams should never be an option, no matter how easy it is to do. (via @BenParr)
    22:56 PM Feb 10th from Twitterrific
  185. RT @CollinVanUden: @BenParr Giving up on your dreams leaves room for your nightmares (via @BenParr)
    22:56 PM Feb 10th from Twitterrific
  186. Huge collection of #Gmail #tips http://bit.ly/6a4bNd RT @cameronolivier (via @ruhanirabin)
    22:57 PM Feb 10th from Twitterrific
  187. Red Bull Stratos. A man will jump from 120,000 feet and break the speed of sound. VIDEO: http://bit.ly/55CbfR (via @redbull)
    22:57 PM Feb 10th from Twitterrific
  188. The Secrets of YouTube Marketing Revealed | Social Media Examiner http://bit.ly/alLMst (via @socialpinhead)
    22:58 PM Feb 10th from Twitterrific
  189. RT @20Adoption: Webinar #3 this week with superstar @jamiepappas. Hear the complete EMC case study. #acweb3 #e2adoption (via @ITSinsider)
    13:43 PM Feb 11st from Tweetie
  190. EMC sees 4.6 Million page views/month. #acweb3 (via @ITSinsider)
    13:44 PM Feb 11st from Tweetie
  191. #EMC live for 2 years w/ 15k users, 27k unique visitors/mo, 150k page views/day w/ 110 active groups! #acweb3 (via @mkbanks)
    13:44 PM Feb 11st from Tweetie
  192. EMC’s #e20 platform is “integral to an employee’s job.” #acweb3 (via @ITSinsider)
    13:44 PM Feb 11st from Tweetie
  193. #EMC webinar “Provide employees a ‘voice’ in the organization”. Yes. Long tail, etc#acweb3 (via @rickladd)
    13:45 PM Feb 11st from Tweetie
  194. Interesting distinction: e20 as a “conversational platform.” #acweb3 (via @ITSinsider)
    13:45 PM Feb 11st from Tweetie
  195. EMC didn’t replace – they layered in a tool #acweb3 (via @cflanagan)
    13:45 PM Feb 11st from Tweetie
  196. Making sure your employees can collaborate is important before you expose your customers to your ignorance #acweb3 (via @Greg2dot0)
    13:46 PM Feb 11st from Tweetie
  197. Executive champions are so key in driving e2.0, millenials are on the rise and expect social computing in the enterprise (@brandondgates)
    13:46 PM Feb 11st from Tweetie
  198. RT @brandondgates: Email is dead, glad to see large organizations like #EMC utilizing e2.0 to drive collaboration #acweb3 (via @mkbanks)
    13:46 PM Feb 11st from Tweetie
  199. @mkbanks @brandongates “Reports of my demise are greatly exagerated” Signed, Email #acweb3 (via @espnguyen)
    13:46 PM Feb 11st from Tweetie
  200. @EMC Highlight realistic goals; be honest about the cost/benefit. Amazing that needs to be stated, but it does! #acweb3 (via @rickladd)
    13:47 PM Feb 11st from Tweetie
  201. also so important to getting buy-in: be honest about how fast people adopt; it does not happen overnight #acweb3 (via @fgsquared)
    13:47 PM Feb 11st from Tweetie
  202. #emc success factors – realistic goals, honest explaining & executive sponsorship by insightful people #acweb3 (via @frogpond)
    13:47 PM Feb 11st from Tweetie
  203. ROI of social computing was put best by a financial client of #newsgator “ROI of social computing = Risk of Ignoring” (via @brandondgates)
    13:47 PM Feb 11st from Tweetie
  204. @jamiepappas is a pro. awesome job. if you’re missing this webinar, make sure to tune into the recorded webinar#acweb3 (via @ITSinsider)
    13:47 PM Feb 11st from Tweetie
  205. vry important 2 listen 2 yr community. dont B defensive w/ their objections. Seek 2 understand; then B understood (S. Covey) (via @rickladd)
    13:48 PM Feb 11st from Tweetie
  206. Anticipate, articulate, educate. Show respect for all and don’t expect everyone will be interested. #acweb3 (via @rickladd)
    13:48 PM Feb 11st from Tweetie
  207. Key E2.0 concept “Accept that the Community is not for everyone” #acweb3 (via @Greg2dot0)
    13:48 PM Feb 11st from Tweetie
  208. If enterprises don’t provide employees with a secure convo platform, they’ll find a way to converse elsewhere! #acweb3 (via @TheBrycesWrite)
    13:52 PM Feb 11st from Tweetie
  209. “Accept that community is not for everyone. We elected not to make it a corporate-mandated tool.” #acweb3 (via @ITSinsider)
    13:53 PM Feb 11st from Tweetie
  210. Target the information to the audience: KEY – especially for the critics. Speak directly to/for them. #acweb3 (via @KevinDJones)
    13:53 PM Feb 11st from Tweetie
  211. Overarching commandment: “Trust your employees to do the right thing” (if only <sigh>) Good on #EMC #acweb3 (via @rickladd)
    13:53 PM Feb 11st from Tweetie
  212. business goals -> tools that help achieve those goals #acweb3 (via @AnaDataGirl)
    13:53 PM Feb 11st from Tweetie
  213. (shock horror!) “not everyone is comfortable with the web.” #acweb3 TRUE (via @ITSinsider) < and even less with the social web
    13:53 PM Feb 11st from Tweetie
  214. “Keep it Simple” #acweb3 @JamiePappas (via @Greg2dot0) <funny how the KISS principle is the first thing that gets ignored in failed rollouts
    13:54 PM Feb 11st from Tweetie
  215. EMC strives for 80/20 business/social discussions, recognizing they fuel each other #acweb3 (via @espnguyen)
    13:54 PM Feb 11st from Tweetie
  216. @EMC allows and encourages mixing social discussions w/business. Builds trust and strengthens ties #acweb3 (via @rickladd)
    13:54 PM Feb 11st from Tweetie
  217. “trust employees to do the right thing”–it is so important! What are you afraid might happen? @fgsquared < why hire them if you don’t trst
    13:55 PM Feb 11st from Tweetie
  218. #acweb3Socail Conversations facilitate business conversations…and also help break the ice (via @Greg2dot0)
    13:55 PM Feb 11st from Tweetie
  219. “we have a lot of cooler space” :) It’s true, we ARE social animals #acweb3 (via @AnaDataGirl) < and the tools are bringing that back to biz
    13:56 PM Feb 11st from Tweetie
  220. “this is a business platform, that can fuel social conversations which then lead to business conversations” #acweb3 (via @brandondgates)
    13:56 PM Feb 11st from Tweetie
  221. “social conversations drive business conversations”–ppl see work as a comm envir anyway, and allowing ppl to chat helps business @fgsquared
    13:59 PM Feb 11st from Tweetie
  222. #EMCTrust employees to do the right thing (re: community mgmt) #acweb3 (via @mkbanks) < this is where the cmty mgmt really helps monitor
    14:00 PM Feb 11st from Tweetie
  223. EMC’s popular item in its “social” community is a local restaurant list (wiki) where Sales folks can bring customers. #acweb3 (@ITSinsider)
    14:00 PM Feb 11st from Tweetie
  224. Fear of participation in a public venue is normal. 90-95% of #EMC communities are public to encourage open communication. (via @mkbanks)
    14:04 PM Feb 11st from Tweetie
  225. Most communities wanted to be private. “Can you provide a biz justification for that?” Most couldn’t and it worked out fine. (via @rickladd)
    14:04 PM Feb 11st from Tweetie
  226. “We have very open community guidelines that reinforce common sense.” #acweb3 (via @ITSinsider)
    14:04 PM Feb 11st from Tweetie
  227. “Trust employees to do the right thing” existing policies exist and apply #acweb3 (via @Collabr8tr)<very little tweaking to existing polices
    14:05 PM Feb 11st from Tweetie
  228. Wow. @EMC had never had to disable an account or reprimand an employee–makes trust a little easier. #acweb3 (via @fgsquared) < that is huge
    14:05 PM Feb 11st from Tweetie
  229. No disabling or reprimanding of users at #EMC! Your name follows your behavior… #acweb3 (via @mkbanks) <PersonalBranding DigitalFootprints
    14:05 PM Feb 11st from Tweetie
  230. Someone could cause more damage using email vs an internally protected community (via @jamiepappas#acweb3 (via @espnguyen) < exactly
    14:06 PM Feb 11st from Tweetie
  231. No content is reviewed before published. Wonderful to hear how well this works for them. I’m a strong believer in it. (via @rickladd)
    14:06 PM Feb 11st from Tweetie
  232. Enterprise community proposals are posted publicly to get others to weigh in and identify redundancy at #emc. #acweb3 (via @nbussard)
    14:07 PM Feb 11st from Tweetie
  233. EMC closed down the ability to self create communities. Too much redundancy.. created separation rather than connection. (via @MeganMurray)
    14:08 PM Feb 11st from Tweetie
  234. #EMC check communities on a monthly basis. If no activity in a month, ask if they need help. After 3 mos with no activity, hide it @nbussard
    14:08 PM Feb 11st from Tweetie
  235. Really like the archive vs. delete approach of inactive communities at #EMC #acweb3 (via @brandondgates) < totally agree
    14:08 PM Feb 11st from Tweetie
  236. #emc success factors at #acweb3 – coaching, education and training (I like the lunch ‘n learn idea, opt-in and freeform I guess) (@frogpond)
    14:09 PM Feb 11st from Tweetie
  237. Lunch and learns, train the trainer, podcasts are all great ways to preach and promote community! #acweb3 (via @mkbanks) < podcasts are huge
    14:09 PM Feb 11st from Tweetie
  238. Also for EC 2.0 training–identify charismatic super users to encourage adoption among their peers and friends #acweb3 (via @fgsquared)
    14:09 PM Feb 11st from Tweetie
  239. Peer word-of-mouth is the validation that spurs adoption. #acweb3 (via @ITSinsider) < positive wow = trust = engagement
    14:10 PM Feb 11st from Tweetie
  240. measure of success= when your phone rings off the hook with an outage (or would there be riots if you took it away) #acweb3 (via @cflanagan)
    14:10 PM Feb 11st from Tweetie
  241. Feeling connected, important, and a part of something as close-knit and timely as EC2.0 increases employee satisfaction (via @fgsquared)
    14:10 PM Feb 11st from Tweetie
  242. Ec2.0 adoption is no different than online community adoption. Start small with passionate people. Find Connectors and Mavens. (@djteknokid)
    14:11 PM Feb 11st from Tweetie
  243. Great job! @JamiePappas . Thx to @20Adoption & @ITSinsider 4 evrytink! (via @rickladd) <once again thanks all for the twts couldn’t attend
    14:12 PM Feb 11st from Tweetie
  244. @rlavigne42 Yes they are. And for the ultimate benefit of the business itself. (via @AnaDataGirl) < Trust is the key to success=social bonds
    14:13 PM Feb 11st from Tweetie
  245. @kitson I think the key is to allow the advocates to rise up and be recognized. so maybe “promote” advocates is a better statement
    14:14 PM Feb 11st from Tweetie